Hacks and Tips

Mastering the basics is important, but sometimes it’s helpful to have a quick cheatsheet! Skip to the juicy parts with tip guides, suggestions for best practices, and helpful hints to help Let’s Talk! shift the conversation from technology to culture.

App-etite for More: Customer Mobile App

Could filling out a Dialogue form be any easier? Absolutely. Save time and improve accessibility for your community members by encouraging use of the customer app.   While you may already be familiar with the user app, built to help users manage their Dialogues and Dashboards, the customer app is designed for those members of […]

Go Mobile

Let’s Talk! makes it easy to read, review, and respond to customers quickly and conveniently. If you’re always near a computer, read no more. If you’re occasionally on the go – in meetings, in classrooms, attending community events – it’s possible that your phone might be a little more handy at times. You know where […]

Give Me A Break!

If you’re taking a day or two off, use out-of-office settings to let customers know. If the whole district will be closed for more than a day or two, it can be helpful to remind your community of the change in schedule. While many community members should already know the calendar, here are a few suggestions […]

Ready, Set, Launch!

Almost ready to launch? Great! Here’s a quick checklist to make sure all your bases are covered. People System Administrator(s) solidly trained on system functions General Users (Team Owners, Members) trained and prepared to respond All champions and Users clear on expectations for use, including timelines for response Presentation Web access points prepared, with customized […]

Bring Backup: Numbers Talk

Remember that one time that you stood up and tried to prove a point based on a single anecdote? How’d that work out? Exactly. Your team wants to know if any safety issues have been reported this month. Your School Board wants to know how many concerns have been received regarding the proposed calendar. Stories […]

What’s the Deal With Anonymous Dialogues?

It’s definitely a question that comes up — sometimes in the form of a concern, sometimes as a suggestion, and sometimes even as a compliment. Most of the time, people tell you who they are. Sometimes they don’t. What to do? In general, allowing this opportunity for community members to share anonymous feedback can be […]

News Done Right

Keeping up can take a toll — the internet never sleeps, and the news keeps getting newer. Got a nose for news? Excellent. An inbox full? Not so much. Keep up with the stories that matter while reducing the email alerts that flood your inbox by using news within Let’s Talk!. Define your search terms […]

Help Customers Help Themselves

Have you ever… answered the same question more than once? wondered why on earth a customer sent that question to your interest area? wished your interest area was, well, prettier than the rest? Take advantage of introductory messages to share pertinent information with your customers. Each interest area can have its own unique introduction, including […]

The Integration Conversation

When visitors come to your website, where do they go to find contact information? Is Let’s Talk! there? Having a great-looking Let’s Talk! button and pop-out tab on your homepage can be a strong start, but remember that your community might not know what Let’s Talk! is all about right away. Integrating Let’s Talk! in […]

Quick Reference: Recorder

Action! You’ve got something to enter (phone call, observation, etc.)! Log in (from a bookmark or from k12insight.com, clicking on Login in the top right), entering your district email address as your username. Click the green pencil icon in the top right corner of your screen. Complete the Create a Dialogue form: Origin – Where […]

Quick Reference: Dialogue Management

Alert! You’ve got a new Dialogue! Click your notification to log in. Review My Dialogues. Anything there is your responsibility. Take action! Click a Dialogue to open and read the Customer’s message. Who should answer? You? Reply! Another team member? Assign someone else on your team to the Owner box. Someone else from the district? […]

Winning At Customer Service

Make sure your customers receive the best possible service by running down a few quick questions: Who is best-qualified to respond? Remember that you might not be the right person to respond to a particular question. Re-assign it to a different team member, bring in someone else from the district, or give it to a […]

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