How Do I...

Providing good customer service is the most important goal to keep in mind. This means making sure each message receives a response from the right person. Simple enough, right? Absolutely. Beyond the basics, the Let’s Talk! platform offers opportunities to collaborate with other district colleagues, to redirect messages to those best suited to respond, and to review metrics on many aspects of these conversations. Pick your topic and learn more about what Let’s Talk! can do for you.

Understanding the Customer Dialogue Form

Need to explain to your community how Let’s Talk! works? Use this video! Depending on how you’ve set up your Let’s Talk! page, Customers may be selecting their Interest Area of choice from a menu-like landing page, or they may be sent directly to the Interest Area you’ve already identified for them. Either way, they’ll […]

Team Owner Access

Team Owners have many responsibilities, including maintaining and customizing settings for their own Interest Areas. Messages Under Settings, Team Owners can access Form Messages to create and edit specific messages for Customers of the Interest Area, including the following: Introduction Message: Customers see this message at the top of the Interest Area’s Dialogue Form. Best […]

New User? Start Here

Welcome! To get started in Let’s Talk!, here’s a quick to-do list: Learn Key Vocabulary Log In to Let’s Talk! Set Up My Profile Customize My Notifications Set My Digest Frequency Need Support? From here, the world is your oyster! Get out there and communicate, collaborate, and serve your community!

Stop, Collaborate and Listen

Collaboration is the hallmark of success when working with a team. It can help you get answers to address a customer’s questions or it can bring the right people to the table to make important decisions. Collaborating with your team members while you manage customer feedback will help you ensure timely follow-up and is an import part of […]

Reply to a Customer

If you’ve determined that you are the best person to reply to this Customer then follow the steps below to reply to the Customer. Click on the blue REPLY button. By default, subject line will appear as “Re: [original subject]”. This subject line is editable. Provide an original response by typing in the text box […]

Close a Dialogue

Ensuring that Dialogues are closed in a timely manner helps to keep records accurate and ensure that all Customer feedback is addressed. Dialogues may be closed through the process of replying. Dialogues for which no Reply button is displayed must still be closed. For example, if a Customer has provided a phone number and no […]

Understand My Inbox

Inbox Filters My Dialogues First page Users see upon logging in. Shows every active Dialogue for which the User is an Owner and responsible for follow-up. If a User is a Team Owner for multiple Interest Areas, Dialogues for all of those Interest Areas will appear here. If no relevant Dialogues are open, displayed message […]

Take A Break: Out of Office

If you’re going to be gone from the school or office for a period of time, chances are you’ll be gone from Let’s Talk! as well. Don’t leave your customers and colleagues hanging! Plan for customers to be taken care of by someone else, or notified of when you will return.   The User: If […]

Dialogue Details

Let’s drill down on one specific Dialogue. Open a Dialogue by clicking on it from the Inbox view. Customer Information Dialogue Details Team Members Tags Attachments Original Message Action Buttons Timeline Date Received and Dialogue Age Bookmark and Forward Dialogue Fields The following table describes the various fields and sections found on the Dialogue Details […]

Create a Dialogue

While many Customers will access Let’s Talk! on your website, there are many other conversations that happen in real life that also demand timely follow-up and attention: phone calls, personal observations, letters, personal visits, and more. Users can easily add these conversations to Let’s Talk! from within the system to allow for streamlined follow-up, collaboration, […]

Understand the Dashboard

The Let’s Talk! Dashboard displays analytical information about Dialogues received across the district as well as in each interest area. As with all elements of Let’s Talk!, access to the Dashboard is based on a User’s permissions. This section describes the different elements of the Dashboard and how Users can change the Dashboard to display […]

Add Social Media Accounts

This section outlines how Users can review Dialogues that enter the Let’s Talk! platform via social media, news, and email. Users have the ability to capture items from these varied inputs and determine whether to discard these items, convert them into Dialogues and send them to other teams, or to reply back through social media, […]

Search Dialogues

Looking for something? First, remember that the Dialogues you can view are based on your permissions and interest areas. Next, is it data you want or specific Dialogues? Check the Dashboard for data. If you’re looking for specific Dialogues, no problem. All Users can take advantage of both Simple and Advanced Searches. Simple Search On […]

Perform Bulk Actions

Need to tag and close multiple Dialogues at once or send the same reply to several customers? Meet the Bulk Editor! Performing Bulk Replies and Edits From the Inbox view, choose the Dialogues you want to edit by selecting multiple checkboxes to the left of the Entry Point Icon. When multiple Dialogues are selected, the Bulk […]

Download Dialogue Data

Want to archive data to perform thematic analysis on trending topics? Data helps you to move forward from simply listening to learning and leading. System Administrators can download an individual Dialogue or many selected Dialogues at once. Single Dialogue Download In the top right-hand corner of the chosen Dialogue, click on the down-pointing arrow just […]

Translate Dialogues

Enabling multiple languages in Let’s Talk! allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback. Multi-lingual Access for Customers If multiple languages are enabled, Customers can select their language of choice from a dropdown menu in the top right-hand corner […]

Know What Happens Next

Customer Feedback Forms Gathering feedback is a big part of Let’s Talk!, and hearing from customers on the service they received is an important piece. How it Works When a User clicks Send/Post as Closed, a pop-up will appear letting the User know that the Dialogue will be closed. When the Customer’s email address has […]

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