Within Let’s Talk, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is notified by email and added to the Dialogue as team members. When Critical Alerts are enabled, Let’s Talk scans existing and incoming Dialogues for trigger words and phrases, based […]
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Adding and Managing Users
Users are the heart of Let’s Talk, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at each phase, you’ll decide which permissions and Topics are appropriate for each of your colleagues, based on their roles in the district. […]
Understanding the Customer Dialogue Form
Need to explain to your community how Let’s Talk! works? Use this video! Looking for a Spanish version of the video above? Click here! Depending on how you’ve set up your Let’s Talk! page, customers may be selecting their Topic of choice from a menu-like Landing Page, or they may be sent directly to the Topic […]