Knowledge Base

How To Create Knowledge Base Articles

Let’s Talk! Knowledge Base makes it easy for customers to find information, without having to ask your team for help. Only System Administrators, Category Owners, and Team Owners can access the Knowledge Base feature by default, but other users can be given article access (more on that later!) Creating New Articles Go to Settings, then […]

How Do I Publish My Knowledge Base Articles?

Ready to share your Knowledge Base articles with the world?   Go to Settings, then select Knowledge Base under the Communications section in the left panel. Click on an existing article (unpublished) or create a new article to launch the Article Editor View. Click Preview in the top right corner of the page to see […]

Connecting Knowledge Base To Your Let’s Talk Assistant

You can now link Let’s Talk Assistant FAQs to related article(s) in your Knowledge base to guide customers to the right resources. System Administrators, Category Owners, Team Owners, and Article Managers have the ability to connect Knowledge Base articles to  Let’s Talk Assistant FAQs Here’s how: Go to Settings, then select Knowledge Base under the […]

Assigning Knowledge Base Article Managers

System Administrators, Category Owners, and Team Owners can assign Article Managers to ensure that Knowledge Base content is kept up-to-date. Note: Each article can have an unlimited number of Article Managers. Go to Settings, then select Knowledge Base under the Communications section in the left panel.  Click on the article you would like to assign […]

October 2021 – New In Let’s Talk!

The new Let’s Talk! Knowledge Base feature makes it easy for districts to create and share articles to keep everyone in the know. Goodbye repeat questions – Hello Knowledge Base – and time back in your day! What is Let’s Talk! Knowledge Base? Let’s Talk! Knowledge Base is a self-serve online library of articles for […]

Let’s Talk! Knowledge Base: Best Practices

In this article we will cover guidelines for building a successful Knowledge Base!  For an overview of what Let’s Talk! Knowledge Base can do, click here. Structuring Your Knowledge Base Organization is key when it comes to making your knowledge base useful.  Let’s Talk! Knowledge Base uses Sections to categorize articles belonging to the same […]

Using the Knowledge Base

Under Indianapolis Public Schools’ Let’s Talk!, both external stakeholders and internal staff members have access to to a ‘Cheat Sheets’ button that redirects the user to the district’s Knowledge Base. The Knowledge Base feature helps with organizing different topics of information and concern that may arise during the school year. Furthermore, districts can insert instructional […]

Knowledge Base Implementation Example

Palo Alto Unified School District is in the process of creating their Knowledge Base with helpful content to help external stakeholders and internal staff members throughout the year. Learn more about the Knowledge Base here.

HR Knowledge Base

Loudoun County Public Schools implements a Knowledge Base specifically for Human Resource concerns. These include performance, recruiting, health & wellness, and more. HR topics are important in a school district and therefore it is helpful to have a designated area where appropriate and updated links to resources can be found. The Knowledge Base feature helps […]

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