Let’s Talk! Knowledge Base makes it easy for customers to find information, without having to ask your team for help. Only System Administrators, Category Owners, and Team Owners can access the Knowledge Base feature by default, but other users can be given article access (more on that later!) Creating New Articles Go to Settings, then […]

Ready to share your Knowledge Base articles with the world?   Go to Settings, then select Knowledge Base under the Communications section in the left panel. Click on an existing article (unpublished) or create a new article to launch the Article Editor View. Click Preview in the top right corner of the page to see […]

System Administrators, Category Owners, and Team Owners can assign Article Managers to ensure that Knowledge Base content is kept up-to-date. Note: Each article can have an unlimited number of Article Managers. Go to Settings, then select Knowledge Base under the Communications section in the left panel.  Click on the article you would like to assign […]

Under Indianapolis Public Schools’ Let’s Talk!, both external stakeholders and internal staff members have access to to a ‘Cheat Sheets’ button that redirects the user to the district’s Knowledge Base. The Knowledge Base feature helps with organizing different topics of information and concern that may arise during the school year. Furthermore, districts can insert instructional […]

Palo Alto Unified School District is in the process of creating their Knowledge Base with helpful content to help external stakeholders and internal staff members throughout the year. Learn more about the Knowledge Base here.

Loudoun County Public Schools implements a Knowledge Base specifically for Human Resource concerns. These include performance, recruiting, health & wellness, and more. HR topics are important in a school district and therefore it is helpful to have a designated area where appropriate and updated links to resources can be found. The Knowledge Base feature helps […]