Video Library

Know more, in quick and easy clips!

Enabling Social Media Monitoring With Twitter

Beyond just those who visit your website, plenty of your community members are talking to you and about you! Setting up additional input methods allows you a broader view on these conversations. Make Let’s Talk! your one-stop-shop by bringing in everything you want to know from social media. Since you decide what to link, how […]

May 2022-New in Let’s Talk!

The new Let’s Talk! 17.0 is all about providing an exceptional user experience for district and school staff who build landing pages in the platform. We’re excited to roll out new updates that make it easier and more intuitive to build landing pages that meet the needs of district stakeholders. What is Let’s Talk!’s new […]

Understanding the Customer Dialogue Form

Need to explain to your community how Let’s Talk! works? Use this video! Looking for a Spanish version of the video above? Click here!  Depending on how you’ve set up your Let’s Talk! page, customers may be selecting their Topic of choice from a menu-like Landing Page, or they may be sent directly to the Topic […]

Reply to a Customer

If you’ve determined that you are the best person to respond to this Customer then follow the steps below to reply to the Customer. Click on the blue Reply to Customer link at the bottom right-hand corner of the original message If the text is grayed out, then check to see if the customer submitted the […]

Close a Dialogue

Ensuring that Dialogues are closed in a timely manner helps to keep records accurate and ensure that all Customer feedback is addressed. Dialogues may be closed through the process of replying. Dialogues for which no Reply button is displayed must still be closed. For example, if a Customer has provided a phone number and no […]

Understand My Inbox

If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! Dialogue Inbox View Upon login, you will land in the Dialogues Inbox. Dialogues with the most recent interactions will appear at the top. From here, you can […]

Create a Dialogue

While many Customers will access Let’s Talk! on your website, there are many other conversations that happen in real life that also demand timely follow-up and attention: phone calls, personal observations, letters, personal visits, and more. Users can easily add these conversations to Let’s Talk! from within the system to allow for streamlined follow-up, collaboration, […]

Add a Twitter Account

Your Let’s Talk! page is capable of integrating personal and organizational Twitter accounts. Users who are assigned as Twitter team members for an account will be able to review potential Twitter Dialogues for that account under Channels. Add an Account Go to Settings Click Twitter under the Channels Section Ensure that your Twitter Status is […]

Use the News Search

Your Let’s Talk! page is capable of integrating Google News search results. All Users will be able to review items pulled from Google News and any defined Additional Sources. Search for multiple keywords within news, and then narrow down the news sources by selecting only those from your defined Additional Sources. Narrow Down a Keyword Search […]

Translate Dialogues

Enabling multiple languages in Let’s Talk! allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback. Multi-lingual Access for Customers If multiple languages are enabled, Customers can select their language of choice from a dropdown menu in the top right-hand corner […]

Life of a Dialogue

If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video!

Adding and Managing Users

Users are the heart of Let’s Talk, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at each phase, you’ll decide which permissions and Topics are appropriate for each of your colleagues, based on their roles in the district. […]

Creating and Managing Topics

The Topics Manager is organized in a table view, giving users quick access to important information about each topic, including ownership, usage, last update, and status. With this clear and concise layout, your team can efficiently navigate and manage topics, ensuring no important details are overlooked. Introduction messages are now managed in Topics Manager, too. […]

Customizable Success Messages

Personalized communication is key to customer satisfaction, and it’s now easier than ever with Success Message Groups. This feature gives your team greater flexibility in customizing the automatic acknowledgements for different scenarios. By defining specific message groups and assigning them to relevant topics, you can tailor responses based on context or audience, enhancing engagement and […]

Building Landing Pages, Tabs, & FABs

Landing Page Dashboard This section allows System Administrators to create and manage the appearance of Let’s Talk access points: Landing Pages, Tabs, and FABs. Customized landing pages may be created for an entire district, a specific region or school, or even an event or topic. Each landing page can have its own customized welcome message, […]

Where to Find Embed Codes for Landing Pages, Tabs, & FABs

Embedding Let’s Talk Access Points on Your Website System Administrators have the option to email, copy, or download the embed codes of your choice. You may choose the embeddable iFrame code for a Landing Page or any of your Topics.  Tip for System Admins: To add the Let’s Talk Landing Page, Tab, or FAB onto […]

Setting Up Customer Feedback Forms

Collecting customer feedback allows you to learn more about how customers perceive the service you are providing via Let’s Talk!. When a Dialogue is closed, a feedback form may be sent to the Customer to offer the opportunity to provide both a customer experience (Cx) score (1-10) and comment on the service received. By default, […]

Critical Alerts: Set up teams and keywords

Within Let’s Talk, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is notified by email and added to the Dialogue as team members. When Critical Alerts are enabled, Let’s Talk scans existing and incoming Dialogues for trigger words and phrases, based […]

Supporting Non-English Feedback

If multiple languages are used in your community and in your normal district communications, you will want your Let’s Talk account to reflect this diversity. Make it easy for everyone in your community to ask questions and share feedback with you by activating multiple languages.  The Let’s Talk translation feature combines the power of human […]

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each Template. Create a New Template To create a Response Template, follow the instructions outlined below: […]

Managing the Tag List

Similar to labels in email platforms, Let’s Talk! gives users the ability to add Tags to their Dialogues. Creating Tags help to identify trends across Interest Areas, Customer groups, and time periods.  While System Administrators control the list of Tags that are accessible system-wide, all Users can add and manage custom Tags. To manage your […]

Add an Internal Comment

Internal Comments Internal Comments offer the opportunity to collaborate with colleagues — sharing information and setting expectations while simplifying the Customer’s experience. They also are a helpful tool for documenting follow-up that occurs outside of Let’s Talk! – such as in-person meetings and phone calls. Internal Comments are visible to all team members, but not […]

Assign Dialogue to a Team Member

If you want to assign a team member as the owner of a Dialogue, simply: Click in the Owner field If you are the current owner this will be displayed as “Me”. From the dropdown menu that appears, you will see the names of your team members. Select the name of desired new owner from the […]

Add Team Members to a Dialogue

If you want to bring in someone else from your organization to join the Dialogue and conversation: Option One – Add them under Team Members Under the Team Members section to the left of the Dialogue, click on the Edit Team Members icon to bring up a new window. Type in the name of each colleague […]