Resource Center

July 2024 – New in Let’s Talk

We’re excited to share the latest updates to Let’s Talk, driven by your valuable feedback and our commitment to enhancing the platform. This month’s release introduces powerful new featu...

Resource Management: Streamlining Your Content

Welcome to the Let’s Talk Resource Center, where efficiency meets organization! In this article, we’ll explore what the Resource Center is and how you can effectively utilize it to manage ...

How Do I Embed My Knowledge Base?

Create more opportunities for self-service throughout your website by embedding specific articles, sections of articles, or your entire knowledge base! Note: Embed codes are dynamic: all changes you m...

Assigning Knowledge Base Article Managers

System Administrators, Category Owners, and Team Owners can assign Article Managers to ensure that Knowledge Base content is kept up-to-date. Note: Each article can have an unlimited number of Article...

How Do I Publish My Knowledge Base Articles?

Ready to share your Knowledge Base articles with the world? Go to Settings, then select Resource Center under the Communications section in the left panel. Click on an existing article (unpublished) o...

How To Create Knowledge Base Articles

Let’s Talk Knowledge Base makes it easy for customers to find information without asking your team for help. Only System Administrators, Category Owners, and Team Owners can access the Knowledge Bas...

The Let’s Talk Assistant: District Setup

Clear communication and great consistent service is the key to keeping your district happy, but there are some questions that really shouldn’t require you to spend 5 minutes typing out, replying...