Let’s Talk! automatically sends customizable thank you emails to Customers who submit a Dialogue and provide their email address. Beyond the onscreen thank you message, this email confirms that the Customer’s feedback has been received, and that appropriate follow-up action will be taken. Appreciation for participation and setting expectations for the next steps are two key pieces of a good message.

System Administrators may create default thank-you emails for all Interest Areas. Team Owners may customize thank-you emails for their Topics.

Customizing the Thank You Email

• From the Settings panel, select Success Messages then click on “+ Add Messages”.
• Enter a Success Message Title and Select Topics to assign this message to.
• You will see the option to select different Confirmation Messages and Thank You Emails to create/edit.
• Select a Thank You Email type (Standard or Hidden), edit the messaging as you would like, Preview, and/or Save down below.
• You can also translate these messages by selecting the “Translation” tab at the top of the screen. Please note this option will not be available if Translators and Languages have not been set up.