Account Setup – Additional Features

Critical Alerts: Set up teams and keywords

Within Let’s Talk!, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added to the Dialogue as team members. When automatic Critical Alerts are enabled, Let’s Talk! will scan existing and incoming Dialogues for trigger words […]

Authenticate your district’s email domain

All email communications (replies to customers, forwarded dialogues, etc) sent out via Let’s Talk! are all sent out through the k12-lets-talk.com email domain.  If your district wants to use your own district domain to send out communications instead, you can do this by authenticating your domain.  Why set up DKIM? Setting up DKIM will remove […]

Let’s Talk! On the Go for Single Sign-On Users

Has your district integrated Let’s Talk! with their Single Sign-On system? If so, then make sure to keep these tips in mind when you download the Let’s Talk! – Admin app to respond to dialogues on the go! First, ensure that you’ve downloaded the Let’s Talk! – Admin app for users, rather than the Let’s […]

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Interest Area Owners can create an unlimited number of standard replies, as well as choose who can access each Template. Create a New Template To create a Response Template, follow the instructions outlined […]

Supporting Non-English Feedback

If multiple languages are used in your community and in your normal district communication, you will likely want your Let’s Talk! account to reflect this diversity. Make it easy for everyone in your community to share feedback with you by activating multiple languages. While a translator can be very helpful in setting up your account […]

Phone to Dialogue

Setting up Phone to Dialogue: Calling all System Admins! With the Phone to Dialogue feature, you can choose a team of Users to answer or manage Dialogues that come in via phone. If you receive many phone calls throughout the day, you know that it’s important to answer them and follow up accordingly in a […]

Text into Let’s Talk!

Allow your district community to be able to text their questions, concerns, or comments to a number provided by Let’s Talk!. The system then instantly turns that message into a dialogue.  On the backend, your team can manage and track the message just as they would with any other Let’s Talk! submission. When your team […]

Email to Dialogue: How it works

Email to Dialogue Many of us get plenty of email. Unfortunately, email isn’t naturally actionable. It doesn’t help teams define the workflow. Required information is often scattered. Let’s Talk! Dialogues, however, are assigned to owners and given priorities, and internal collaboration is supported without confusing the Customer. Email also falls short when it comes to […]

Email Forward and Monitoring Team

Email Your Let’s Talk! account is capable of capturing both directly delivered and forwarded emails. While all Users will be able to take advantage of forwarding emails, only those you identify as members of the Email Team will have access to emails directly delivered from Customers. On the Settings menu, click on Email under Input […]

Enabling Social Media Monitoring

Beyond just those who visit your website, plenty of your community members are talking to you and about you! Setting up additional input methods allows you a broader view on these conversations. Make Let’s Talk! your one-stop-shop by bringing in everything you want to know from social media, news, and even email. Since you decide […]

Managing the Tag List

7Similar to labels in email platforms, Let’s Talk! gives Users the functionality to add Tags to their Dialogues. Utilizing Tags assists Users, teams, and districts in identifying trending issues across Interest Areas, Customer groups, and time periods. While System Administrators control the list of Tags, all Users can add Tags to their own Dialogues. Under […]

Campaign Manager: Learn about the Feature

Campaign Manager allows you to engage your community quickly and easily, sharing out messages and welcoming feedback directly to Let’s Talk! – all in one convenient place. In coordination with district team members, System Administrators and Team Owners can roll out communication campaigns whenever the need arises. 1. Be Prepared Contacts Who’s your audience – […]

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