Account Setup

Your Let’s Talk! account can be fully customized to fit your district’s needs. We’ve built the platform, but you know your district best! Account Setup gives you the tools you need to put your house in order.

Understanding the Customer Dialogue Form

Need to explain to your community how Let’s Talk! works? Use this video! Looking for a Spanish version of the video above? Click here!  Depending on how you’ve set up your Let’s Talk! page, Customers may be selecting their Interest Area of choice from a menu-like landing page, or they may be sent directly to the […]

Phone to Dialogue

Setting up Phone to Dialogue: Calling all System Admins! With the Phone to Dialogue feature, you can choose a team of Users to answer or manage Dialogues that come in via phone. If you receive many phone calls throughout the day, you know that it’s important to answer them and follow up accordingly in a […]

Link Let’s Talk! to your district app

Do you know the percentage of visitors who connect with your district from mobile devices? Make it easy for them to provide feedback through key Let’s Talk! Landing Pages and specific topics on all of your district’s portals, including mobile sites and specific district apps. When it comes to connecting customers to Let’s Talk!, you have two […]

Adding and Managing Users

Users are the heart of Let’s Talk!, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at each phase, you’ll decide which permissions and Interest Areas are appropriate for each of your colleagues, based on their roles in the […]

Creating and Managing Interest Areas

An Interest Area is a topic about which you are seeking feedback. Customers in your community will select the Interest Areas relevant to their feedback and send you Dialogues. Interest areas may be specific departments, schools, or other topics. Setting up Interest Areas & Categories Once you log into Let’s Talk!, navigate to Settings, then […]

Defining Form Messages

Form Messages allow you to customize individual Interest Areas, including the introductory message content, onscreen thank you messages, and even the follow-up thank you email. Edit Form Messages Within Settings, click on Form Messages (listed under Form Setup). On the left, if you are a System Administrator, you have the option of setting Account Default […]

Building Landing Pages

Landing Pages This section allows System Administrators to create and manage the appearance of multiple landing pages. Customized landing pages may be created for an entire district, for a specific region or school, or even for a specific event or topic. Each landing page can have its own customized welcome message, Interest Areas, colors, and […]

Let’s Talk! Tabs for your district website

The Let’s Talk! Tab is easy to implement and gives your Customers easy access throughout your district or school website. This Tab sits either on the side or bottom of your webpage and pops out when clicked, allowing the Customer to fill out a simple Let’s Talk! form and you to quickly gather feedback. By […]

Where to Find Embed Codes for Landing Pages

Embedding the Let’s Talk! Form Available under Settings > Form Setup >,Landing Page Editor gives you the option to email, copy, or download the embed codes of your choice. You may choose the embeddable iFrame code for a landing page or any of your Interest Areas. In most cases, you will primarily use the Main […]

Setting Up Feedback Forms

When a Dialogue is closed, a feedback form may be sent to the Customer to offer the opportunity to provide both a score (1-10) and remarks on the service received. By default, a feedback form is emailed to a Customer every time a Dialogue is closed and will arrive a few minutes after the User’s […]

Critical Alerts: Set up teams and keywords

Within Let’s Talk!, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added to the Dialogue as team members. When automatic Critical Alerts are enabled, Let’s Talk! will scan existing and incoming Dialogues for trigger words […]

Enabling Social Media Monitoring

Beyond just those who visit your website, plenty of your community members are talking to you and about you! Setting up additional input methods allows you a broader view on these conversations. Make Let’s Talk! your one-stop-shop by bringing in everything you want to know from social media, news, and even email. Since you decide […]

Email to Dialogue: How it works

Email to Dialogue Many of us get plenty of email. Unfortunately, email isn’t naturally actionable. It doesn’t help teams define workflow. Required information is often scattered. Let’s Talk! Dialogues, however, are assigned to owners and given priorities, and internal collaboration is supported without confusing the Customer. Email also falls short when it comes to tracking […]

Supporting Non-English Feedback

If multiple languages are used in your community and in your normal district communication, you will likely want your Let’s Talk! account to reflect this diversity. Make it easy for everyone in your community to share feedback with you by activating multiple languages. While a translator can be very helpful in setting up your account […]

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Interest Area Owners can create an unlimited number of standard replies, as well as choose who can access each Template. Create a New Template To create a Response Template, follow the instructions outlined […]

Email Forward and Monitoring Team

Email Your Let’s Talk! account is capable of capturing both directly delivered and forwarded emails. While all Users will be able to take advantage of forwarding emails, only those you identify as members of the Email Team will have access to emails directly delivered from Customers. On the Settings menu, click on Email under Input […]

Managing the Tag List

Similar to labels in email platforms, Let’s Talk! gives Users the functionality to add Tags to their Dialogues. Utilizing Tags assists Users, teams, and districts in identifying trending issues across Interest Areas, Customer groups, and time periods. While System Administrators control the list of Tags, all Users can add Tags to their own Dialogues. Under […]

Thank You Emails: How to customize messages for your customers

Let’s Talk! automatically sends customizable thank you emails to Customers who submit a Dialogue and provide their email address. Beyond the onscreen thank you message, this email provides confirmation that the Customer’s feedback has been received, and that appropriate follow-up action will be taken. Appreciation for participation and setting expectations for next steps are two […]

Define Dialogue Aging

While all users can access their own relevant reports on the Dashboard, System Administrators help to make that information as meaningful as possible by customizing reporting settings. Dialogue Aging Fine-tune how Dialogues age to make your metrics matter. Under Settings, click on Dialogue Aging (under Reporting). To make changes, click the green Edit button in […]

Whitelisting: Better Than Blacklisting

Of course security is a big thing, and that’s good news. If you find that Dialogues or notification emails (Hey — you have a new Dialogue! Hey — you’ve been added to a team!) aren’t getting to your users, that’s not good news. If that’s the case, it’s possible that whitelisting will sort out your […]

Campaign Manager: Navigating the Feature

Campaign Manager allows you to engage your community quickly and easily, sharing out messages and welcoming feedback directly to Let’s Talk! – all in one convenient place. In coordination with district team members, System Administrators and Team Owners can roll out communication campaigns whenever the need arises. 1. Be Prepared Contacts Who’s your audience – […]

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