Account Setup - Basics

Your Let’s Talk! account can be fully customized to fit your district’s needs. We’ve built the platform, but you know your district best! Account Setup gives you the tools you need to put your house in order.

Adding and Managing Users

Users are the heart of Let’s Talk!, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at each phase, you’ll decide which permissions and Interest Areas are appropriate for each of your colleagues, based on their roles in the […]

User Roles

If you are a Let’s Talk! User in your district, then it’s important to know how your roles within the system contribute to a successful implementation – and exceptional service for your community! In this article we’ll cover two types of roles: System Permissions that determine your level of access in Let’s Talk! Category and […]

Additional Training Support

Welcome to the World of Let’s Talk! If you’ve recently been added as a new user and you don’t know what to expect, no problem! Luckily for you, Let’s Talk! offers a complete walkthrough of the system the first time you log in and you can find those details here. Three Types of Additional Training:  […]

Creating and Managing Topics

A Topic is an area about which you are seeking feedback. Customers in your community will select the Topics relevant to their feedback and send you Dialogues. Topics may be specific departments, schools, or other topics. Setting up Topics & Categories Once you log into Let’s Talk!, navigate to Settings, then find Account Setup on […]

Building Landing Pages & Tabs

Landing Page/Tab Editor This section allows System Administrators to create and manage the appearance of multiple landing pages and tabs. Customized landing pages may be created for an entire district, for a specific region or school, or even for a specific event or topic. Each landing page can have its own customized welcome message, Topics, […]

Where to Find Embed Codes for Landing Pages & Tabs

Embedding the Let’s Talk! Form System Admins have the option to email, copy, or download the embed codes of your choice. You may choose the embeddable iFrame code for a Landing Page or any of your Topics. In most cases, you will primarily use the Main District website code to embed the iFrame within your […]

Thank You Emails: How to customize messages for your customers

Let’s Talk! automatically sends customizable thank you emails to Customers who submit a Dialogue and provide their email address. Beyond the onscreen thank you message, this email provides confirmation that the Customer’s feedback has been received, and that appropriate follow-up action will be taken. Appreciation for participation and setting expectations for next steps are two […]

Defining Form Messages

Form Messages allow you to customize the messages your customers see as they interact with the Let’s Talk! System. These messages provide relevant information and set clear expectations about who should expect a response – and when they should expect it. Form messages consist of the following: Introduction Message – appears at the top of […]

Setting Up Customer Feedback Forms

Collecting customer feedback allows you to learn more about how customers perceive the service you are providing via Let’s Talk!. When a Dialogue is closed, a feedback form may be sent to the Customer to offer the opportunity to provide both a customer experience (Cx) score (1-10) and comment on the service received. By default, […]

Define Dialogue Aging

While all users can access their own relevant reports on the Dashboard, System Administrators help to make that information as meaningful as possible by customizing reporting settings. Dialogue Aging Settings Fine-tune how Dialogues age to make your metrics matter. Go to Settings > Dialogue Aging (under Reporting) > Dialogue Aging Settings. Be sure to click […]

Whitelisting

Of course security is a big thing, and that’s good news. If you find that Dialogues or notification emails (Hey — you have a new Dialogue! Hey — you’ve been added to a team!) aren’t getting to your users, that’s not good news. If that’s the case, it’s possible that whitelisting will sort out your […]

Link Let’s Talk! to your district app

Do you know the percentage of visitors who connect with your district from mobile devices? Make it easy for them to provide feedback through key Let’s Talk! Landing Pages and specific topics on all of your district’s portals, including mobile sites and specific district apps. When it comes to connecting customers to Let’s Talk!, you have two […]

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