Account Setup - Basics

Your Let’s Talk! account can be fully customized to fit your district’s needs. We’ve built the platform, but you know your district best! Account Setup gives you the tools you need to put your house in order.

Adding and Managing Users

Users are the heart of Let’s Talk!, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at each phase, you’ll decide which permissions and Interest Areas are appropriate for each of your colleagues, based on their roles in the […]

Text into Let’s Talk!

Allow your district community to be able to text their questions, concerns, or comments to a number provided by Let’s Talk!. The system then instantly turns that message into a dialogue.  On the backend, your team can manage and track the message just as they would with any other Let’s Talk! submission. When your team […]

Creating and Managing Interest Areas

An Interest Area is a topic about which you are seeking feedback. Customers in your community will select the Interest Areas relevant to their feedback and send you Dialogues. Interest areas may be specific departments, schools, or other topics. Setting up Interest Areas & Categories Once you log into Let’s Talk!, navigate to Settings, then […]

Building Landing Pages

Landing Pages This section allows System Administrators to create and manage the appearance of multiple landing pages. Customized landing pages may be created for an entire district, for a specific region or school, or even for a specific event or topic. Each landing page can have its own customized welcome message, Interest Areas, colors, and […]

Where to Find Embed Codes for Landing Pages

Embedding the Let’s Talk! Form Available under Settings > Form Setup >,Landing Page Editor gives you the option to email, copy, or download the embed codes of your choice. You may choose the embeddable iFrame code for a landing page or any of your Interest Areas. In most cases, you will primarily use the Main […]

Let’s Talk! Tabs for your district website

The Let’s Talk! Tab is easy to implement and gives your Customers easy access throughout your district or school website. This Tab sits either on the side or bottom of your webpage and pops out when clicked, allowing the Customer to fill out a simple Let’s Talk! form and you to quickly gather feedback. By […]

Defining Form Messages

Form Messages allow you to customize individual Interest Areas, including the introductory message content, onscreen thank you messages, and even the follow-up thank you email. Edit Form Messages Within Settings, click on Form Messages (listed under Form Setup). On the left, if you are a System Administrator, you have the option of setting Account Default […]

Thank You Emails: How to customize messages for your customers

Let’s Talk! automatically sends customizable thank you emails to Customers who submit a Dialogue and provide their email address. Beyond the onscreen thank you message, this email provides confirmation that the Customer’s feedback has been received, and that appropriate follow-up action will be taken. Appreciation for participation and setting expectations for next steps are two […]

Setting Up Feedback Forms

When a Dialogue is closed, a feedback form may be sent to the Customer to offer the opportunity to provide both a score (1-10) and remarks on the service received. By default, a feedback form is emailed to a Customer every time a Dialogue is closed and will arrive a few minutes after the User’s […]

Define Dialogue Aging

While all users can access their own relevant reports on the Dashboard, System Administrators help to make that information as meaningful as possible by customizing reporting settings. Dialogue Aging Fine-tune how Dialogues age to make your metrics matter. Under Settings, click on Dialogue Aging (under Reporting). To make changes, click the green Edit button in […]

Whitelisting: Better Than Blacklisting

Of course security is a big thing, and that’s good news. If you find that Dialogues or notification emails (Hey — you have a new Dialogue! Hey — you’ve been added to a team!) aren’t getting to your users, that’s not good news. If that’s the case, it’s possible that whitelisting will sort out your […]

Link Let’s Talk! to your district app

Do you know the percentage of visitors who connect with your district from mobile devices? Make it easy for them to provide feedback through key Let’s Talk! Landing Pages and specific topics on all of your district’s portals, including mobile sites and specific district apps. When it comes to connecting customers to Let’s Talk!, you have two […]

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