Want to place Let’s Talk! On your desktop for easy access? Click on your name on the top right-hand corner Select Settings and navigate to Profile Click on Edit at the top right-hand corner of the screen Scroll down to  Quick Access Shortcut Click on Download and save to your desktop Voila! Let’s Talk! Is […]

Could filling out a Dialogue form be any easier? Absolutely. Save time and improve accessibility for your community members by encouraging use of the customer app.   While you may already be familiar with the user app, built to help users manage their Dialogues and Dashboards, the customer app is designed for those members of […]

Let’s Talk! makes it easy to read, review, and respond to customers quickly and conveniently. If you’re always near a computer, read no more. If you’re occasionally on the go – in meetings, in classrooms, attending community events – it’s possible that your phone might be a little more handy at times. You know where […]

If you’re taking a day or two off, use out-of-office settings to let customers know. If the whole district will be closed for more than a day or two, it can be helpful to remind your community of the change in schedule. While many community members should already know the calendar, here are a few suggestions […]

Almost ready to launch? Great! Here’s a quick checklist to make sure all your bases are covered. People System Administrator(s) solidly trained on system functions General Users (Team Owners, Members) trained and prepared to respond All champions and Users clear on expectations for use, including timelines for response Presentation Web access points prepared, with customized […]

Remember that one time that you stood up and tried to prove a point based on a single anecdote? How’d that work out? Exactly. Your team wants to know if any safety issues have been reported this month. Your School Board wants to know how many concerns have been received regarding the proposed calendar. Stories […]

When customer information isn’t shown There are two ways a customer can submit a dialogue without sharing their identity with your district Hidden Customers: Customers who provide an email and check the “Hide your contact information from the district” button. What does this mean? A district employee can still respond to the customer via Let’s […]

Keeping up can take a toll — the internet never sleeps, and the news keeps getting newer. Got a nose for news? Excellent. An inbox full? Not so much. Keep up with the stories that matter while reducing the email alerts that flood your inbox by using news within Let’s Talk!. Define your search terms […]

Have you ever… answered the same question more than once? wondered why on earth a customer sent that question to your interest area? wished your interest area was, well, prettier than the rest? Take advantage of introductory messages to share pertinent information with your customers. Each interest area can have its own unique introduction, including […]

When visitors come to your website, where do they go to find contact information? Is Let’s Talk! there? Having a great-looking Let’s Talk! button and pop-out tab on your homepage can be a strong start, but remember that your community might not know what Let’s Talk! is all about right away. Integrating Let’s Talk! in […]

Action! You’ve got something to enter (phone call, observation, etc.)! Log in (from a bookmark or from k12insight.com, clicking on Login in the top right), entering your district email address as your username. Click the green pencil icon in the top right corner of your screen. Complete the Create a Dialogue form: Origin – Where […]

Alert! You’ve got a new Dialogue! Click your notification to log in. Review My Dialogues. Anything there is your responsibility. Take action! Click a Dialogue to open and read the Customer’s message. Who should answer? You? Reply! Another team member? Assign someone else on your team to the Owner box. Someone else from the district? […]

Make sure your customers receive the best possible service by running down a few quick questions: Who is best-qualified to respond? Remember that you might not be the right person to respond to a particular question. Re-assign it to a different team member, bring in someone else from the district, or give it to a […]