Knowledge Base

How To Create Knowledge Base Articles

Let’s Talk! Knowledge Base makes it easy for customers to find information, without having to ask your team for help. Only System Administrators, Category Owners, and Team Owners can access the Knowledge Base feature by default, but other users can be given article access (more on that later!) Creating New Articles Go to Settings, then […]

How Do I Publish My Knowledge Base Articles?

Ready to share your Knowledge Base articles with the world?   Go to Settings, then select Knowledge Base under the Communications section in the left panel. Click on an existing article (unpublished) or create a new article to launch the Article Editor View. Click Preview in the top right corner of the page to see […]

Connecting Knowledge Base To Your Let’s Talk! Assistant

You can now link Let’s Talk! Assistant FAQs to related article(s) in your Knowledge base to guide customers to the right resources. Here’s how: Go to Settings, then select Knowledge Base under the Communications section in the left panel. Click on the article that you would like to link to Let’s Talk! Assistant. Click on […]

Assigning Knowledge Base Article Managers

System Administrators, Category Owners, and Team Owners can assign Article Managers to ensure that Knowledge Base content is kept up-to-date. Note: Each article can have an unlimited number of Article Managers. Go to Settings, then select Knowledge Base under the Communications section in the left panel.  Click on the article you would like to assign […]

October 2021 – New In Let’s Talk!

The new Let’s Talk! Knowledge Base feature makes it easy for districts to create and share articles to keep everyone in the know. Goodbye repeat questions – Hello Knowledge Base – and time back in your day! What is Let’s Talk! Knowledge Base? Let’s Talk! Knowledge Base is a self-serve online library of articles for […]

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