Users are the heart of Let’s Talk, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at each phase, you’ll decide which permissions and Topics are appropriate for each of your colleagues, based on their roles in the district. […]

Need to explain to your community how Let’s Talk! works? Use this video! Looking for a Spanish version of the video above? Click here!  Depending on how you’ve set up your Let’s Talk! page, customers may be selecting their Topic of choice from a menu-like Landing Page, or they may be sent directly to the Topic […]

Within Let’s Talk!, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added to the Dialogue as team members. When automatic Critical Alerts are enabled, Let’s Talk! will scan existing and incoming Dialogues for trigger words […]

Beyond just those who visit your website, plenty of your community members are talking to you and about you! Setting up additional input methods allows you a broader view on these conversations. Make Let’s Talk! your one-stop-shop by bringing in everything you want to know from social media. Since you decide what to link, how […]

The new Let’s Talk! 17.0 is all about providing an exceptional user experience for district and school staff who build landing pages in the platform. We’re excited to roll out new updates that make it easier and more intuitive to build landing pages that meet the needs of district stakeholders. What is Let’s Talk!’s new […]

A Topic is an area about which you are seeking feedback. Customers in your community will select the Topics relevant to their feedback and send you Dialogues. Topics may be specific departments, schools, or other topics. Setting up Topics & Categories Once you log into Let’s Talk!, navigate to Settings, then find Account Setup on […]

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each Template. Create a New Template To create a Response Template, follow the instructions outlined below: […]

If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video!

If multiple languages are used in your community and in your normal district communications, you will want your Let’s Talk! account to reflect this diversity. Make it easy for everyone in your community to ask questions and share feedback with you by activating multiple languages.  The Let’s Talk! translation feature combines the power of human […]

Landing Page/Tab Editor This section allows System Administrators to create and manage the appearance of multiple landing pages and tabs. Customized landing pages may be created for an entire district, for a specific region or school, or even for a specific event or topic. Each landing page can have its own customized welcome message, Topics, […]

If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! To find out who you are in the world of Let’s Talk!, check out the Profile section. To access Profile, first click on your name in the […]

Embedding the Let’s Talk! Form System Admins have the option to email, copy, or download the embed codes of your choice. You may choose the embeddable iFrame code for a Landing Page or any of your Topics. In most cases, you will primarily use the Main District website code to embed the iFrame within your […]

Your Let’s Talk! page is capable of integrating personal and organizational Twitter accounts. Users who are assigned as Twitter team members for an account will be able to review potential Twitter Dialogues for that account under Channels. Add an Account Go to Settings Click Twitter under the Channels Section Ensure that your Twitter Status is […]

Form Messages allow you to customize the messages your customers see as they interact with the Let’s Talk! System. These messages provide relevant information and set clear expectations about who should expect a response – and when they should expect it. Form messages consist of the following: Introduction Message – appears at the top of […]

Enabling multiple languages in Let’s Talk! allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback. Multi-lingual Access for Customers If multiple languages are enabled, Customers can select their language of choice from a dropdown menu in the top right-hand corner […]

Dialogue and Dashboard Reports Keep important information at your fingertips with Dialogue and Dashboard Reports. Each User can set his or her own preferences regarding Digest delivery. System Administrators do not control these settings account-wide. Dialogue Activity Report Sends an overview of Dialogues assigned to you or your team. You’ll see a list of all […]

If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! Dialogue Inbox View Upon login, you will land in the Dialogues Inbox. Dialogues with the most recent interactions will appear at the top. From here, you can […]

Ensuring that Dialogues are closed in a timely manner helps to keep records accurate and ensure that all Customer feedback is addressed. Dialogues may be closed through the process of replying. Dialogues for which no Reply button is displayed must still be closed. For example, if a Customer has provided a phone number and no […]

If you’ve determined that you are the best person to respond to this Customer then follow the steps below to reply to the Customer. Click on the blue Reply to Customer link at the bottom right-hand corner of the original message If the text is grayed out, then check to see if the customer submitted the […]

Internal Comments Internal Comments offer the opportunity to collaborate with colleagues — sharing information and setting expectations while simplifying the Customer’s experience. They also are a helpful tool for documenting follow-up that occurs outside of Let’s Talk! – such as in-person meetings and phone calls. Internal Comments are visible to all team members, but not […]

Your Let’s Talk! page is capable of integrating Google News search results. All Users will be able to review items pulled from Google News and any defined Additional Sources. Search for multiple keywords within news, and then narrow down the news sources by selecting only those from your defined Additional Sources. Narrow Down a Keyword Search […]

While many Customers will access Let’s Talk! on your website, there are many other conversations that happen in real life that also demand timely follow-up and attention: phone calls, personal observations, letters, personal visits, and more. Users can easily add these conversations to Let’s Talk! from within the system to allow for streamlined follow-up, collaboration, […]

Collecting customer feedback allows you to learn more about how customers perceive the service you are providing via Let’s Talk!. When a Dialogue is closed, a feedback form may be sent to the Customer to offer the opportunity to provide both a customer experience (Cx) score (1-10) and comment on the service received. By default, […]

To share a Dialogue with someone who is not a Let’s Talk! User: Click on the three dots icon in the top right-hand corner of the Dialogue screen, just below the Dialogue number. Select Forward, and a pop-up window will appear Enter the relevant email address(es). Multiple addresses should be separated by commas. Enter a message letting […]