Video Library

Know more, in quick and easy clips!

Adding and Managing Users

Users are the heart of Let’s Talk!, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at each phase, you’ll decide which permissions and Interest Areas are appropriate for each of your colleagues, based on their roles in the […]

Understanding the Customer Dialogue Form

Need to explain to your community how Let’s Talk! works? Use this video! Looking for a Spanish version of the video above? Click here!  Depending on how you’ve set up your Let’s Talk! page, Customers may be selecting their Interest Area of choice from a menu-like landing page, or they may be sent directly to the […]

Critical Alerts: Set up teams and keywords

Within Let’s Talk!, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added to the Dialogue as team members. When automatic Critical Alerts are enabled, Let’s Talk! will scan existing and incoming Dialogues for trigger words […]

Creating and Managing Interest Areas

An Interest Area is a topic about which you are seeking feedback. Customers in your community will select the Interest Areas relevant to their feedback and send you Dialogues. Interest areas may be specific departments, schools, or other topics. Setting up Interest Areas & Categories Once you log into Let’s Talk!, navigate to Settings, then […]

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Interest Area Owners can create an unlimited number of standard replies, as well as choose who can access each Template. Create a New Template To create a Response Template, follow the instructions outlined […]

Supporting Non-English Feedback

If multiple languages are used in your community and in your normal district communication, you will likely want your Let’s Talk! account to reflect this diversity. Make it easy for everyone in your community to share feedback with you by activating multiple languages. While a translator can be very helpful in setting up your account […]

Building Landing Pages

Landing Pages This section allows System Administrators to create and manage the appearance of multiple landing pages. Customized landing pages may be created for an entire district, for a specific region or school, or even for a specific event or topic. Each landing page can have its own customized welcome message, Interest Areas, colors, and […]

Set Up My Profile

To find out who you are in the world of Let’s Talk!, check out the Profile section. To access Profile, first click on your name in the top right-hand corner of your account. Under your name, click on Settings. The screen you’ll be taken to is Profile. Editing My Profile Review the descriptions of the […]

Where to Find Embed Codes for Landing Pages

Embedding the Let’s Talk! Form Available under Settings > Form Setup >,Landing Page Editor gives you the option to email, copy, or download the embed codes of your choice. You may choose the embeddable iFrame code for a landing page or any of your Interest Areas. In most cases, you will primarily use the Main […]

Let’s Talk! Tabs for your district website

The Let’s Talk! Tab is easy to implement and gives your Customers easy access throughout your district or school website. This Tab sits either on the side or bottom of your webpage and pops out when clicked, allowing the Customer to fill out a simple Let’s Talk! form and you to quickly gather feedback. By […]

Defining Form Messages

Form Messages allow you to customize individual Interest Areas, including the introductory message content, onscreen thank you messages, and even the follow-up thank you email. Edit Form Messages If you are a System Admin, Category Owner, or Interest Area Owner, you can access form messages for your teams within Settings > Form Setup > Form […]

Add a Twitter Account

Your Let’s Talk! page is capable of integrating personal and organizational Twitter accounts. Users who are assigned as Twitter team members for an account will be able to review potential Twitter Dialogues for that account under Channels. On this page, you’ll find a multi-column layout. By clicking on any of the buttons under the account […]

Dashboard: Overview

Overview The Overview report is a great way to monitor and measure how you are doing! Each piece on the overview gives you critical data and insight to help you make decisions to ensure the best customer experience for your district. System Admins & Global Users: Overview data is pulled from all Interest Areas Team […]

Translate Dialogues

Enabling multiple languages in Let’s Talk! allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback. Multi-lingual Access for Customers If multiple languages are enabled, Customers can select their language of choice from a dropdown menu in the top right-hand corner […]

Report Frequency: Important information sent to your inbox

Dialogue and Dashboard Reports Keep important information at your fingertips with Dialogue and Dashboard Reports. Each User can set his or her own preferences regarding Digest delivery. System Administrators do not control these settings account-wide. Dialogue Activity Report Sends an overview of Dialogues assigned to you or your team. You’ll see a list of all […]

Understand My Inbox

Inbox Filters Dialogues Upon login, you will land on the Dialogues inbox. From here, you can navigate different sections at the top to see the different dialogues in your accounts. Assigned to me First page Users see upon logging in. Shows every active Dialogue for which the User is an Owner and responsible for follow-up. […]

Reply to a Customer

If you’ve determined that you are the best person to reply to this Customer then follow the steps below to reply to the Customer. Click on the blue Reply to Customer link at the bottom right-hand corner of the original message If the text is grayed out, then check to see if the customer submitted the […]

Close a Dialogue

Ensuring that Dialogues are closed in a timely manner helps to keep records accurate and ensure that all Customer feedback is addressed. Dialogues may be closed through the process of replying. Dialogues for which no Reply button is displayed must still be closed. For example, if a Customer has provided a phone number and no […]

Add an Internal Comment

Internal Comments Internal Comments offer the opportunity to collaborate with colleagues — sharing information and setting expectations while simplifying the Customer’s experience. They also are a helpful tool for documenting follow-up that occurs outside of Let’s Talk! – such as in-person meetings and phone calls. Internal Comments are visible to all team members, but not […]

Add a Facebook Account

Your Let’s Talk! page is capable of integrating personal Facebook accounts and organizational Facebook pages. Users who are assigned as Facebook team members for an account will be able to review potential Facebook Dialogues for that account under Channels. On this page, you’ll find a multi-column layout. By clicking on the Home Button under the […]

Add an Instagram Account

Your Let’s Talk! page is capable of integrating personal and organizational Instagram accounts.Users who are assigned as Instagram team members for an account will be able to review potential Instagram Dialogues for that account under Channels. On this page, you’ll find a multi-column layout. By clicking on any of the buttons under the account selection […]

Use the News Search

Your Let’s Talk! page is capable of integrating Google News search results. All Users will be able to review items pulled from Google News and any defined Additional Sources. Search for multiple keywords within news, and then narrow down the news sources by selecting only those from your defined Additional Sources. Narrow Down a Keyword Search […]

Enabling Social Media Monitoring

Beyond just those who visit your website, plenty of your community members are talking to you and about you! Setting up additional input methods allows you a broader view on these conversations. Make Let’s Talk! your one-stop-shop by bringing in everything you want to know from social media, news, and even email. Since you decide […]

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