Video Library

Know more, in quick and easy clips!

Adding and Managing Users

Users are the heart of Let’s Talk!, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at each phase, you’ll decide which permissions and Interest Areas are appropriate for each of your colleagues, based on their roles in the […]

Understanding the Customer Dialogue Form

Need to explain to your community how Let’s Talk! works? Use this video! Looking for a Spanish version of the video above? Click here!  Depending on how you’ve set up your Let’s Talk! page, Customers may be selecting their Interest Area of choice from a menu-like landing page, or they may be sent directly to the […]

Critical Alerts: Set up teams and keywords

Within Let’s Talk!, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added to the Dialogue as team members. When automatic Critical Alerts are enabled, Let’s Talk! will scan existing and incoming Dialogues for trigger words […]

Creating and Managing Interest Areas

An Interest Area is a topic about which you are seeking feedback. Customers in your community will select the Interest Areas relevant to their feedback and send you Dialogues. Interest areas may be specific departments, schools, or other topics. Setting up Interest Areas & Categories Once you log into Let’s Talk!, navigate to Settings, then […]

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Interest Area Owners can create an unlimited number of standard replies, as well as choose who can access each Template. Create a New Template To create a Response Template, follow the instructions outlined […]

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