Indianapolis Public Schools launched a Let’s Talk form to support their call center. The call center has a special call recorder form that brings in information from PowerSchool and can be routed to...
efficiency
Ticketing Implementation
Indianapolis Public Schools launched a ticketing implementation with a shortcut on all employee desktops to submit tickets to the IT team through Let’s Talk. They incorporated several custom forms w...
Admissions/Enrollment Topic Organization
Kansas City Public Schools receives the highest number of dialogues for their Admissions/Enrollment topic. To help manage the high volume, they broke the topic out into its own category with five subt...
Special Services Public-Facing Landing Page
Dallas ISD created a public-facing landing page for their Special Services department. The page is organized by topics (Special Education Services, Special Education IEP Support, Child Find, Dyslexia ...
Student Records Requests
Bibb County Schools uses Let’s Talk! to help other districts request records, including transcripts, medical forms, and immunizations for students who have transferred. Using Let’s Talk!, the requ...
A Help Desk Solution for Technology Support Requests
Ithaca City School District uses Let’s Talk! as their help desk solution for technology support requests. For external stakeholders — like students and families — requests will be submitted thro...
Questions Answered Through 24/7 Access to Parent Welcome Center
Memphis-Shelby County School District is using Let’s Talk! to offer 24/7 access to FAQ answers to their community. The pop-up window to submit a dialogue can be found on their district website. Clic...
Department-Level Topics
Sioux Falls Schools District is using Let’s Talk! on their department page to organize communication to different topic teams within each department.. Departments include the Superintendent’s Offi...
Internal Communication Pages for Employees
Palo Alto Unified School District in California has been a K12 Insight client since October 2018. The staff needed a way to streamline communication both internally and externally which is why the dis...
Simplifying Navigation Creates Exceptional Customer Experiences
Reynolds School District in Fairview, Oregon provides users with a simple and convenient way to access critical information. Customers can easily navigate through Let’s Talk! without needing to ask ...
Spanish option for student transfers
As a larger district in Texas, Fort Worth ISD serves families where 65% of the school’s population are Hispanic. To make it easier for the district to communicate with its Spanish speaking families,...
Creating communication channels for school board members
Servicing a large school division, Prince William County Public Schools’ board members received a large influx of communication from their stakeholders. Overwhelmed with the number of inquiries, Pri...
Connecting Let’s Talk! to an existing group email
Before using Let’s Talk!, York County School Division in Virginia used a group email address called AskYCSD, which the division used for collecting questions and concerns from stakeholders. As the i...