Beyond just those who visit your website, plenty of your community members are talking to you and about you! Setting up additional input methods allows you a broader view on these conversations. Make ...

The Comparison report is only available for System Administrators and Global Users. This report gives you a holistic view of the District’s state so you can visually see the progress of users, topic...

Almost ready to launch? Great! Here’s a quick checklist to make sure all your bases are covered. People System Administrator(s) solidly trained on system functions General Users (Team Owners, Me...

Users are the heart of Let’s Talk, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at eac...

The Topics Manager is organized in a table view, giving users quick access to important information about each topic, including ownership, usage, last update, and status. With this clear and concise l...

Personalized communication is key to customer satisfaction, and it’s now easier than ever with Success Message Groups. This feature gives your team greater flexibility in customizing the automatic a...

Landing Page Dashboard This section allows System Administrators to create and manage the appearance of Let’s Talk access points: Landing Pages, Tabs, and Fabs. Customized landing pages may be c...

Embedding Let’s Talk Access Points on Your Website System Administrators have the option to email, copy, or download the embed codes of your choice. You may choose the embeddable iFrame code for...

Collecting customer feedback allows you to learn more about how customers perceive the service you are providing via Let’s Talk!. When a Dialogue is closed, a feedback form may be sent to the Custom...

Within Let’s Talk, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is notified by email and added to the Dialogue ...

If multiple languages are used in your community and in your normal district communications, you will want your Let’s Talk account to reflect this diversity. Make it easy for everyone in your commun...

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unli...

Email Your Let’s Talk! account is capable of capturing both directly delivered and forwarded emails. While all Users will be able to take advantage of forwarding emails, only those you identify as m...

Similar to labels in email platforms, Let’s Talk! gives users the ability to add Tags to their Dialogues. Creating Tags help to identify trends across Interest Areas, Customer groups, and time perio...

Let’s Talk! automatically sends customizable thank you emails to Customers who submit a Dialogue and provide their email address. Beyond the onscreen thank you message, this email provides confirmat...

Customer Feedback Forms and collecting Cx Scores Gathering feedback is a big part of Let’s Talk!, and hearing from customers regarding the service they received is an important piece. How it Works W...

While all users can access their own relevant reports on the Dashboard, System Administrators help to make that information as meaningful as possible by customizing reporting settings. Dialogue Aging ...

Of course security is a big thing, and that’s good news. If you find that Dialogues or notification emails (Hey — you have a new Dialogue! Hey — you’ve been added to a team!) a...

Campaign Manager allows you to engage your community quickly and easily, sharing out messages and welcoming feedback directly to Let’s Talk! – all in one convenient place. In coordination with dis...