System Administrator

Enabling Social Media Monitoring With Twitter

Beyond just those who visit your website, plenty of your community members are talking to you and about you! Setting up additional input methods allows you a broader view on these conversations. Make ...

Dashboard: Comparison

The Comparison report is only available for System Administrators and Global Users. This report gives you a holistic view of the District’s state so you can visually see the progress of users, inter...

Ready Set Launch

Almost ready to launch? Great! Here’s a quick checklist to make sure all your bases are covered. People System Administrator(s) solidly trained on system functions General Users (Team Owners, Me...

Adding and Managing Users

Users are the heart of Let’s Talk!, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at ea...

Creating and Managing Topics

A Topic is an area about which you are seeking feedback. Customers in your community will select the Topics relevant to their feedback and send you Dialogues. Topics may be specific departments, schoo...

Defining Form Messages

Form Messages allow you to customize the messages your customers see as they interact with the Let’s Talk! System. These messages provide relevant information and set clear expectations about who sh...

Building Landing Pages & Tabs

Landing Page/Tab Editor This section allows System Administrators to create and manage the appearance of multiple landing pages and tabs. Customized landing pages may be created for an entire district...

Where to Find Embed Codes for Landing Pages & Tabs

Embedding the Let’s Talk! Form System Admins have the option to email, copy, or download the embed codes of your choice. You may choose the embeddable iFrame code for a Landing Page or any of yo...

Setting Up Customer Feedback Forms

Collecting customer feedback allows you to learn more about how customers perceive the service you are providing via Let’s Talk!. When a Dialogue is closed, a feedback form may be sent to the Custom...

Critical Alerts: Set up teams and keywords

Within Let’s Talk!, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added t...

Supporting Non-English Feedback

If multiple languages are used in your community and in your normal district communications, you will want your Let’s Talk! account to reflect this diversity. Make it easy for everyone in your commu...

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unli...

Email Forward and Monitoring Team

Email Your Let’s Talk! account is capable of capturing both directly delivered and forwarded emails. While all Users will be able to take advantage of forwarding emails, only those you identify as m...

Managing the Tag List

Similar to labels in email platforms, Let’s Talk! gives users the ability to add Tags to their Dialogues. Creating Tags help to identify trends across Interest Areas, Customer groups, and time perio...

Cx Scores: How it works

Customer Feedback Forms and collecting Cx Scores Gathering feedback is a big part of Let’s Talk!, and hearing from customers regarding the service they received is an important piece. How it Works W...

Define Dialogue Aging

While all users can access their own relevant reports on the Dashboard, System Administrators help to make that information as meaningful as possible by customizing reporting settings. Dialogue Aging ...

Whitelisting

Of course security is a big thing, and that’s good news. If you find that Dialogues or notification emails (Hey — you have a new Dialogue! Hey — you’ve been added to a team!) a...

Campaign Manager: Learn about the Feature

Campaign Manager allows you to engage your community quickly and easily, sharing out messages and welcoming feedback directly to Let’s Talk! – all in one convenient place. In coordination with dis...

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