System Administrator

Dashboard: Comparison

The Comparison report is only available for System Administrators and Global Users. This report compares the performance of all Users, Interest Area Categories, and Interest Area Topics to each other ...

Campaign Manager Checklist

Almost ready to launch? Great! Here’s a quick checklist to make sure all your bases are covered. People System Administrator(s) solidly trained on system functions General Users (Team Owners, Me...

Adding and Managing Users

Users are the heart of Let’s Talk!, providing members of the community with information and service. While your roll-out plan will help to decide which team members are brought on as Users at ea...

Creating and Managing Interest Areas

An Interest Area is a topic about which you are seeking feedback. Customers in your community will select the Interest Areas relevant to their feedback and send you Dialogues. Interest areas may be sp...

Defining Form Messages

Form Messages allow you to customize individual Interest Areas, including the introductory message content, onscreen thank you messages, and even the follow-up thank you email. Edit Form Messages With...

Building Landing Pages

Landing Pages This section allows System Administrators to create and manage the appearance of multiple landing pages. Customized landing pages may be created for an entire district, for a specific re...

Let’s Talk! Tabs for your district website

The Let’s Talk! Tab is easy to implement and gives your Customers easy access throughout your district or school website. This Tab sits either on the side or bottom of your webpage and pops out ...

Where to Find Embed Codes for Landing Pages

Embedding the Let’s Talk! Form Available under Settings > Form Setup >,Landing Page Editor gives you the option to email, copy, or download the embed codes of your choice. You may choose t...

Setting Up Feedback Forms

When a Dialogue is closed, a feedback form may be sent to the Customer to offer the opportunity to provide both a score (1-10) and remarks on the service received. By default, a feedback form is email...

Critical Alerts: Set up teams and keywords

Within Let’s Talk!, you have options for both manual and automatic use of Critical Alerts. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added t...

Enabling Social Media Monitoring

Beyond just those who visit your website, plenty of your community members are talking to you and about you! Setting up additional input methods allows you a broader view on these conversations. Make ...

Supporting Non-English Feedback

If multiple languages are used in your community and in your normal district communication, you will likely want your Let’s Talk! account to reflect this diversity. Make it easy for everyone in ...

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Interest Area Owners can create...

Email Forward and Monitoring Team

Email Your Let’s Talk! account is capable of capturing both directly delivered and forwarded emails. While all Users will be able to take advantage of forwarding emails, only those you identify as m...

Managing the Tag List

7Similar to labels in email platforms, Let’s Talk! gives Users the functionality to add Tags to their Dialogues. Utilizing Tags assists Users, teams, and districts in identifying trending issues acr...

Cx Scores: How it works

Customer Feedback Forms and collecting Cx Scores Gathering feedback is a big part of Let’s Talk!, and hearing from customers on the service they received is an important piece. How it Works When...

Define Dialogue Aging

While all users can access their own relevant reports on the Dashboard, System Administrators help to make that information as meaningful as possible by customizing reporting settings. Dialogue Aging ...

Whitelisting: Better Than Blacklisting

Of course security is a big thing, and that’s good news. If you find that Dialogues or notification emails (Hey — you have a new Dialogue! Hey — you’ve been added to a team!) a...

Campaign Manager: Navigating the Feature

Campaign Manager allows you to engage your community quickly and easily, sharing out messages and welcoming feedback directly to Let’s Talk! – all in one convenient place. In coordination with dis...

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