Permissions

Interest Areas

Under Permissions, you’ll first see the Interest Areas and possibly Social Media Areas you’re assigned to, as well as the roles and permissions you have in these areas. Settings here determine which Dialogues will appear in your inboxes and how you’ll interact with Customers.

If you an Interest Area owner, you can access a link for the direct Dialogue form for your Interest Area(s) under the Link column.

Please note: Changes to these assignments and settings can be made by System Administrators under the Users section of Settings.

An overview of permission levels associated with each User type appears below.

Permission Levels

RoleFunctionSpecifics Permission
System AdministratorControl settings Full access to Settings to customize account, including Interest Areas, Users, Messages View all Dialogues, reports
Global User Overview of account Limited access to Settings View all Dialogues, reports
Team Owner Point person for content area One per team
Receives alert for new Dialogue and determines action
Limited access to Settings
View only team Dialogues, reports
Team Member Content area expert Available to help respond to Dialogues, as determined by team owner
Limited access to Settings
View only team Dialogues, reports
Recorder Enter new content Not responsible for follow-up
Limited access to Settings
Views only Dialogues he/she has entered

Languages

In this section, you’ll be able to see any languages for which you’ve been assigned as a Translator.

Please note: Changes to these assignments and settings can be made by System Administrators under the Translators section of Settings.