Want to archive data to perform thematic analysis on trending topics? Data helps you to move forward from simply listening to learning and leading.

Global Users and Users who belong to an Interest Area can download an individual Dialogue or many selected Dialogues at once.

Single Dialogue Download

  • In the top right-hand corner of the chosen Dialogue, click on the down-pointing arrow just under the Dialogue number.
  • Select the information to be included in the download — Customer Information, Log, Internal Comments, Customer Communications, Feedback Score.
  • Click Download.

Mass Dialogue Download

  • Perform an Advanced Search in the top left corner of your Inboxes screen (see Advanced Search).
  • On the bottom of the results list, click Download Dialogues.
  • Select the information to be included in the download — Customer Information, Log, Internal Comments, Customer Communications, Feedback Score.
  • Click Download.

Use Case: You’ve just finished collecting over 1,000 Dialogues through which community members have shared input on the search for a new superintendent. Your data include Tags and other helpful highlights. Although the Dashboard gives you great data, you want to run a thorough theme analysis on the collected feedback. To expedite the process, you download your account data and securely send it to your researchers in a CSV or Excel format. Your team, in turn, runs a thematic analysis using the qualitative data. You then have a clear profile to share with the search committee.