Organize your inbox for the way you like to work! You can now customize your inbox to view the fields most relevant to you and group dialogues to help you prioritize your inbox.
How to Customize your Inbox
Click on the “Fields” drop-down menu located at the top right of the Inbox to edit Table Settings. By clicking the eye icon, you can choose which Dialogue information you want to display such as Cx Score, Priority, Topic, Dialogue Age, etc. Click and drag these elements to arrange the order in which they appear. Save your changes to see your updated Inbox view.
Group Dialogues based on Status or Priority
To enable Inbox Groupings, click on the “Fields” drop-down menu located at the top right of the Inbox. Click on the checkbox labeled “Allow Inbox Groupings by:”, then select either the “Status” or “Priority” option.
Selecting “Status” will allow you to view Unopened Dialogues, In-Progress Dialogues, and Dialogues with Pending Details in separate groupings.
Selecting “Priority” will allow you to view Dialogues in groups based on the Priority level.
Save your changes to see your updated inbox view.