Beyond just those who visit your website, plenty of your community members are talking to you and about you! Setting up additional input methods allows you a broader view on these conversations. Make Let’s Talk! your one-stop-shop by bringing in everything you want to know from social media, news, and even email. Since you decide what to link, how to search, and who should see the results, you have full control over how these channels are used.

Twitter

Your Let’s Talk! account is capable of integrating both personal and organizational (district- or school-wide) Twitter accounts. Only those you identify as members of specific Twitter Teams will have access to these accounts.

  • On the Settings menu, click on Twitter under Input Methods.
  • Under Twitter Status, select Enable.
  • Click on the Add button to link an account.
  • Identify whether you are adding a personal or an organizational account. When you click Continue, you will be prompted to log in to your Twitter account to verify access.
  • Once you have entered all relevant information for your Twitter account, click on Authorize app to complete the process.
  • Once you have added your account(s), find your organizational account from the Select Account dropdown.
  • Under Twitter Team, type in the names of the Users who should have access to this Twitter account within Let’s Talk!. Each organizational account can have its own separate Twitter Team. For example, each elementary school in your district may have its own Twitter Team within Let’s Talk! to respond to its own Twitter account.
  • Add Saved Replies (similar to Response Templates) to simplify responses.
  • Save and repeat for each of the Twitter accounts you have enabled.
  • Be sure to confirm all of your updates by clicking the green Save button in the top right corner.

Returning to the inboxes view, Twitter Team members will see Twitter under Channels on the left-hand side of the screen. From here, they will be able to search from their linked accounts for hashtags, handles, and phrases for follow-up.

Facebook

Your Let’s Talk! account is capable of integrating personal and organizational Facebook accounts and pages. Only those you identify as members of specific Facebook Teams will have access.

  • On the Settings menu, click on Facebook under Input Methods.
  • Under Facebook Status, select Enable.
  • Click on the Add button to link an account/page.
  • Identify whether you are adding an account or a page, as well as whether the account is personal or organizational. When you click Continue, you will be prompted to log in to your Facebook account to verify access.
  • Once you have entered all relevant information for your Facebook account, click on Log In to complete the process.
  • Once you have added your account(s), find your organizational account from the Select Account dropdown.
  • Under Facebook Team, type in the names of the Users who should have access to this Facebook account within Let’s Talk!. Each organizational account can have its own separate Facebook Team. For example, each middle school in your district may have its own Facebook Team within Let’s Talk! to respond to its own Facebook account.
  • Add Saved Replies (similar to Response Templates) to simplify responses.
  • Save and repeat for each of the Facebook accounts/pages you have enabled.
  • Be sure to confirm all of your updates by clicking the green Save button in the top right corner.

Returning to the inboxes view, Facebook Team members  will see Facebook under Channels on the left-hand side of the screen. From here, they will be able to review posts to their linked pages and additional search options.

Instagram

Your Let’s Talk! account is capable of integrating both personal and organizational (district- or school-wide) Instagram accounts. Only those you identify as members of specific Instagram Teams will have access to these accounts.

  • On the Settings menu, click on Instagram under Input Methods.
  • Under Instagram Status, select Enable.
  • Click on the Add button to link an account.
  • Identify whether you are adding a personal or an organizational account. When you click Continue, you will be prompted to log in to your Instagram account to verify access.
  • Once you have entered all relevant information for your Instagram account, click on Log In to complete the process.
  • Once you have added your account(s), find your organizational account from the Select Account dropdown.
  • Under Instagram Team, type in the names of the Users who should have access to this Instagram account within Let’s Talk!. Each organizational account can have its own separate Instagram Team. For example, each high school in your district may have its own Instagram Team within Let’s Talk! to respond to its own Instagram account.
  • Add Saved Replies (similar to Response Templates) to simplify responses.
  • Save and repeat for each of the Instagram accounts you have enabled.
  • Be sure to confirm all of your updates by clicking the green Save button in the top right corner.

Returning to the inboxes view, Instagram Team members will see Instagram under Channels on the left-hand side of the screen. From here, they will be able to search from their linked accounts for hashtags and users for follow-up.

News

Your Let’s Talk! account is capable of capturing relevant and timely news items. Only those you identify as members of the News Team will have access to these search options and results.

  • On the Settings menu, click on Email under Input Methods.
  • Under News Team, list all Users who should have access to news within Let’s Talk!.
  • If you would like to focus your search, enter the URLs of your preferred news sources under Additional Sources. These sources might include community or regional newspapers and blogs, localizing your search.
  • Be sure to confirm all of your updates by clicking the green Save button in the top right corner.

Returning to the inboxes view, all members of the News Team will see News under Channels on the left-hand side of the screen. From here, they will be able to enter search terms and follow up with any resulting news items.

Email

Your Let’s Talk! account is capable of capturing both directly delivered and forwarded emails. While all Users will be able to take advantage of forwarding emails, only those you identify as members of the Email Team will have access to emails directly delivered from Customers.

  • On the Settings menu, click on Email under Input Methods.
  • Under Email Address for Customers, you will see your customized email address for direct delivery to your Let’s Talk! account. This address is set up by K12 Insight and cannot be changed.
  • Under Customer Email Team, list all Users who should have access to emails sent to this address.
  • No changes can or need to be made in the Email Address for Users section.
  • Review the Outbound Email Settings section. Confirm whether replies to Customers should be sent from your district as a whole or from specific Users, as well as from whom notifications should be sent. Note: No changes can or need to be made to the email addresses in this section.
  • To customize the appearance of the emails sent to Customers, click on Edit Customer Email Template. Here, you may customize the signature, change colors, and add or remove a logo. Click Save to confirm updates.
  • To customize the appearance of the emails sent to Users, click on Edit User Email Template. Here, you may customize the signature and change colors. Click Save to confirm updates.
  • Be sure to confirm all of your updates by clicking the green Save button in the top right corner.

Returning to the inboxes view, all members of the Email Team will see Email under Channels on the left-hand side of the screen. From here, they will be able to review and follow up with any emails sent directly from Customers.

Email to Dialogue

Many of us get plenty of emails. Unfortunately, email isn’t naturally actionable. It doesn’t help teams define the workflow. Required information is often scattered.

Let’s Talk! Dialogues, however, are assigned to owners and given priorities, and internal collaboration is supported without confusing the Customer.

An email also falls short when it comes to tracking progress and status, as well as to offering transparency into what’s happening across a team or even a district.

With Let’s Talk!, you can instantly see what you and your teammates are working on, track everyone’s progress, and capture trends.

Luckily, you can take advantages of all of the features of Let’s Talk! by turning an email into a Dialogue!

OPEN: From your district address, forward any email to open@k12-lets-talk.com. A new Dialogue will automatically be created in your My Dialogues folder.

Example Case: You’ve just received an email from an angry parent about his student’s grades. You can use the forward and forget the model, or take your customer service to another level. Simply respond to the parent via email and bcc open@k12-lets-talk.com. This will create a Dialogue in your account that includes the Customer’s message, name, and contact information. Simply reassign that Dialogue to the appropriate teacher, principal or User, and Let’s Talk! will track the progress of their follow-up.

CLOSE: Want to close a loop and keep everyone on the same page? Forward (or bcc!) to close@k12-lets-talk.com and your newly created Dialogue will show up in your Closed Dialogues.

Example Case: You’ve been going back and forth with a community leader fine-tuning the details for her upcoming visit to your school. Keep all of this information to yourself, or share with your team so they’re well-informed, too, and know how to respond if you’re unavailable. When sending your final “See you soon!” note, bcc close@k12-lets-talk.com. Now, this chain of correspondence will show up as a Dialogue in your Closed Dialogues box. You can drop it in the right interest area and add any team members who should be aware, plus collect feedback from your community leader!

Leverage this functionality to gather more conversations, share your experiences, and manage the bigger picture as a whole!