Your Let’s Talk! account can receive both direct and forwarded emails.
Users who have been added to the Email Team may receive emails sent directly to the Email Address for Customers. These Users will be able to assign these new Dialogues to the relevant Topics as needed.
All Users can forward emails into their own Let’s Talk! accounts for follow-up like normal Dialogues.
OPEN: From your district address, forward any email to firstname.lastname@example.org. A new Dialogue will automatically be created in your My Dialogues folder.
Example Case: You’ve just received an email from an angry parent about his student’s grades. You can use the forward and forget model, or take your customer service to another level. Simply respond to the parent via email and cc email@example.com. This will create a Dialogue in your account that includes the Customer’s message, name, and contact information. Simply reassign that Dialogue to the appropriate teacher, principal or User, and Let’s Talk! will track the progress of their follow-up.
CLOSE: Want to close a loop and keep everyone on the same page? Forward (or cc!) to firstname.lastname@example.org and your newly created Dialogue will show up in your Closed Dialogues. Dialogues forwarded in through this method will also immediately send the customer a feedback form.
Example Case: You’ve been going back and forth with a community leader fine-tuning the details for her upcoming visit to your school. Keep all of this information to yourself, or share with your team so they’re well-informed, too, and know how to respond if you’re unavailable. When sending your final “See you soon!” note, cc email@example.com. Now, this chain of correspondence will show up as a Dialogue in your Closed Dialogues box. You can drop it in the right interest area and add any team members who should be aware, plus collect feedback from your community leader!
Once within Let’s Talk!, these emails can be assigned to Topics and treated as normal Dialogues. Best of all, you’ll be able to collaborate with your team and report out on the bigger picture.