Allow your district community to be able to text their questions, concerns, or comments to a number provided by Let’s Talk!. The system then instantly turns that message into a dialogue.
On the backend, your team can manage and track the message just as they would with any other Let’s Talk! submission. When your team responds, that message is delivered to the community member’s phone as a text message.
Turn on Text into Let’s Talk! For your district!
System Admins can activate this feature for your district’s account by going to Settings > Channels > Phone
Request a Let’s Talk! Number
For accounts that have never requested a number before – You’ll see a welcome screen with a brief description of the feature.
Then an acknowledgment of browser requirements needed for the feature to function. Check the box that state you’ve read the requirements and submit a request for a dedicated phone number for your district’s Let’s Talk! Account.
Requests generally take around 2 business days to process. Once complete, a team member from K12 Insight will notify the System Admin(s).
Set up
Select the Text tab at the top of the Phone Settings page to access the Text feature.
- Under Basic Settings, activate the feature by switching the enablement to yes.
- Your district’s Let’s Talk! Number is shown in the grey box
- The Texting Team: Select and customize which team members will be notified for incoming dialogues that come in from text messages.
Auto-Replies and Saved Replies
- You can enable or disable an auto-reply text that is sent to customers when they text into the Let’s Talk! Number. By default, it is enabled with a standard message.
- You have the option to customize the auto-response in the text box.
- You can also create saved replies (similar to response templates) for use on dialogues received through text messages.
- Remember to save your changes and customizations!
What does it look like in action?
Once your district has received a Let’s Talk! Number and team members have been set up to receive text dialogues, it’s time to PROMOTE that number!
- A customer sends a text message to the Let’s Talk! Number and immediately receive the auto-reply (unless disabled in settings).
- Their message will then land in the inbox of the selected texting team, without being assigned an interest area.
- A member of the texting team will review the dialogue and assign it to the proper interest area.
- Proceed as with any Let’s Talk! Dialogue
- If you know additional contact information about the customer who texted in, you can update it under Customer Information within the dialogue.
- Replies will be sent back as a text message reply. The option to send an email response will be available if the customer email address is added to Customer Information.
- When the dialogue is closed, the customer will receive a feedback form sent as a link through their text messages.
Text into Let’s Talk! is a service-related messaging feature, accordingly, it does not contain an opt-out option. Districts using this feature are responsible for all communications and opt-out requests that come in through the texting channel.