Once you’re sure you’ve taken care of a Dialogue, there are a few ways to close it.
If you’re replying to a Customer, you can click Send as Closed after you’ve written your response.
If you’re adding an Internal Comment or noting an Action Taken (ex: phone call), you can click Post as Closed once you’ve added your notes.
If everything’s already done, click the gray Close button (to the right of Internal Comment).
For more information, check out our Close a Dialogue article.