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Training

Supercharge your skills with K12 Insight’s training and certification program for Let’s Talk users and system administrators.

Master Let’s Talk. Elevate Customer Service. Improve Experiences Districtwide.

Become a Let’s Talk expert with Let’s Talk training and certification program! Unlock skills to navigate Let’s Talk seamlessly, manage dialogues with ease, and automate workflows — all while delivering superior customer service with every interaction.

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Level 1 Certification for Let's Talk Users

Designed for all Let's Talk users, our two-part training empowers you to master Let’s Talk, boost efficiency, and deliver customer service with confidence. Elevate your skills, make data-driven decisions, and identify your customers' needs with the Let’s Talk dashboard.

To earn Level 1 Certification, complete the following training:

• New User Training

• Tips and Tricks User Training

You’ll earn Level 1 Certification upon completion of both trainings and a passing score of a short assessment.

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System Administrator Certification

Become a certified System Administrator in Let's Talk! Gain advanced management skills, troubleshoot quickly, automate workflows, and explore advanced features like integrations, texting, Call Center and Let's Talk Assistant.

To earn System Administrator Certification, complete the following training:

• System Administrator Training

You’ll earn System Administrator certification upon completion of training and a passing score of a short assessment.

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Sign Up for Training

Explore the calendar below for upcoming trainings.

New User Training

Tuesday, Oct. 1st at 12-1 PM EST

Tuesday, Oct. 15th at 9-10 AM EST

Wednesday, Nov. 6th at 9-10 AM EST

Tuesday, Nov. 12th at 12-1 PM EST

Tuesday, Dec. 3rd at 9-10 AM EST

Tuesday, Dec. 17th at 12-1 PM EST

Advanced User Training

Thursday, Oct. 17th at 12-1 PM EST

Thursday, Nov. 21st at 12-1 PM EST

Thursday, Dec. 19th at 12-1 PM EST

System Administrator Training

Wednesday, Oct. 23rd at 12-1 PM EST

Wednesday, Nov. 20th at 12-1 PM EST

Wednesday, Dec. 18th at 12-1 PM EST

Train at Your Own Pace

Don’t see a training date that fits your schedule or prefer to taking training when it works for your schedule? Fill out the form below to gain access to our on-demand training.