If you’re having trouble using your microphone with our application, follow these steps to ensure Chrome is set to allow microphone access: Step 1: Open Chrome Settings Click the three dots menu in the top-right corner of Chrome. Select Settings. Step 2: Check Site Permissions In the left menu, click Privacy and security. Click Site...
Explore the latest enhancements for Telephony, Call Center, and the overall Let’s Talk user experience The July 2025 release builds on last month’s enhancements with new tools to help you work smarter and deliver faster, more personalized customer service in Let’s Talk. As the final release before back-to-school, it includes updates to streamline Telephony and...
Let’s Talk’s Telephony and Call Center features make it easy to manage and route calls, whether you’re a single agent or part of a larger support team. From basic phone handling and IVR menus to detailed dashboards and queue management tools, this guide walks you through everything you need to set up, manage, and monitor...
Explore the latest enhancements for Telephony, Call Center, and the overall Let’s Talk user experience The June 2025 release introduces updates to help your team work more efficiently and deliver faster, more responsive customer service. Key highlights include new Telephony and Call Center features—like Holiday Calendars and In-Queue Callback—that enhance flexibility and streamline call handling...
Explore the latest enhancements for Resource Center, Let’s Talk Assistant, Telephony and Call Center The May 2025 release brings several highly requested updates inspired by you. Most notably, we’re excited to introduce two key Resource Center enhancements — Scheduled Rescans and Cloud Document Scans — making it easier than ever to keep Let’s Talk Assistant...
Let’s Talk’s Call Center Queue Management Dashboard allows System Administrators to manage call reporting and queue updates in real-time with ease! This article will review the information provided on the dashboard, as well as provide insight on some of the dashboard’s most useful tools, including call monitoring and sharing, call queue order updates, and agent...
Let’s Talk can make contacting a client easier through its user-friendly interface. This article will demonstrate how to make outbound calls and identify Let’s Talk offers including how to make outbound calls from dialogues, generate a dialogue for a phone call, and additional features for System Administrators regarding Outbound calls Making an Outbound Call Let’s...
Let’s Talk can make contacting a client easier through its user-friendly interface. This article will demonstrate how to manage inbound calls and identify features of the Let's Talk phone system including muting a client, putting a client on hold, transferring calls and additional features to provide a superior customer experience. Status Status - Allows incoming...
Let’s Talk’s Call Center feature provides many exciting upgrades to our Basic Telephony service. This article will review Call Center’s features including the following: IVR Routing Business Hours Holiday Calendars Advanced Queue Settings Repeating Queue Greeting In-Queue Voicemails In Queue Callback IVR Routing - Definition and Use Interactive Voice Response (IVR) is a call routing...
