How to Link Let's Talk Customer App to Your District's App

Do you know the percentage of visitors who connect with your district from mobile devices? Make it easy for them to provide feedback through key Let's Talk! Landing Pages and specific topics on all of your district's portals, including mobile sites and specific district apps.

When it comes to connecting customers to Let's Talk!, you have two choices:

1. Link the Landing Page to an icon on your district app or website

What does this mean? Every time your customers click on the Let's Talk! button, they will be taken to a Landing Page.

How to set up: It's simple! From your System Admin account, copy the URL that links to the Landing Page you want to promote and hyperlink it to an icon, section, or text link within any platform. This will take customers to the mobile-friendly landing page, so they'll be able to submit Dialogues successfully whether they are accessing your district's site on a desktop, tablet, or phone.

Benefits of using the Landing Page: 

• Customers can pick the right Categories and Interest Areas from your website or app
• Integrating with your existing mobile app allows you to promote both the app and Let's Talk! together
• Mobile friendly page and buttons allow the Landing Page to be viewed from any device

2. Direct customers to download the Let's Talk! Customer App!

What does this mean? Every time a customer clicks on the Let's Talk! button on their tablet or mobile device, the Let's Talk! Customer App will open. If customers do not have the app installed, they will be taken to the App Store/Google Play to download the app.

How to set up: Link a special code behind an icon, image, or button that will direct visitors to download the Let's Talk! Customer App. This code will act like a redirect link behind any images or text. Ask your Webmaster to apply the codes below to your district's iOS or Android app.

For iOS Apps:

- (void) goToCustomerApp {

   if ([[UIApplication sharedApplication] canOpenURL:[NSURL URLWithString:customURL]]) {

       [[UIApplication sharedApplication] openURL:[NSURL URLWithString:customURL]];

   } else {

        [[UIApplication sharedApplication] openURL:[NSURL URLWithString:@"itms-apps://itunes.apple.com/in/app/lets-talk/id1089103047?mt=8"]];

   }

}

For Android Apps: 

public void onClick(View v) {

               Intent launchIntent = getPackageManager().getLaunchIntentForPackage("com.myletstalk");

               if (launchIntent != null) {

                   startActivity(launchIntent);//null pointer check in case package name was not found

               }

               else

               {

                   Uri uri = Uri.parse("https://play.google.com/store/apps/details?id=com.myletstalk"); // missing 'https://' will cause crashed

                   Intent intent = new Intent(Intent.ACTION_VIEW, uri);

                   startActivity(intent);

               }

           } 

Benefits of using the Customer App: 

• Access to your district's Let's Talk! Interest Areas straight from visitors' tablets and mobile devices
• Ability to respond to Anonymous Dialogues that come in via Customer App
• Streamlined communication between customer and the district

No matter your choices, make sure it's quick and easy for your community members to share feedback through Let's Talk!. Once you're all set up, communicate these options to your community to be sure they're in the loop. You're likely to see increased response rates, feedback from a wider group, and more real-time feedback during events and other district happenings.