If you’re going to be gone from the school or office for a period of time, chances are you’ll be gone from Let’s Talk! as well. Don’t leave your customers and colleagues hanging! Plan for customers to be taken care of by someone else, or notified of when you will return.         […]

Let’s Talk’s Call Center feature allows districts to use the platform as their comprehensive customer service solution and call center — allowing you to take incoming calls, make outgoing calls, and manage the call and phone agent queues.  The Call Center can be managed virtually, improve customer experience, increase first-call resolution, and serve as a […]

Looking for something? First, remember that the Dialogues you can view are based on your permissions and interest areas. Next, is it data you want or specific Dialogues? Check the Dashboard for data. If you’re looking for specific Dialogues, no problem. All Users can take advantage of both Simple and Advanced Searches. Simple Search On […]

Team Owners have many responsibilities, including maintaining and customizing settings for their own Topics. Success Messages Under Settings, Team Owners can access Success Messages to create and edit specific messages for Customers, including the following: On-Screen Confirmation Messages – appears on screen after a Customer has submitted a Dialogue: Standard Customers Hidden Customers Anonymous Customers […]

Let’s drill down on one specific Dialogue. Open a Dialogue by clicking on it from the Inbox view. Customer Information Dialogue Details Team Members Date Received and Dialogue Age Tags Original Message Attachments Bookmark and Forward Dialogue Action Buttons Timeline Fields The following table describes the various fields and sections found on the Dialogue Details […]

The Comparison report is only available for System Administrators and Global Users. This report gives you a holistic view of the District’s state so you can visually see the progress of users, topics, and categories and quickly identify areas where your team excels or is struggling to provide actionable next steps. Accessing the Comparison Report […]

Increase your engagement with your community through district and school Facebook pages by adding a ‘Contact Us’ button that links to Let’s Talk! Follow these simple steps (it takes less than 2 minutes!) to make it happen: Navigate to your Facebook page manager Click on the blue Add a Button option Select Contact Us Paste the link to your Let’s […]

Need to explain to your community how Let’s Talk! works? Use this video! Looking for a Spanish version of the video above? Click here!  Depending on how you’ve set up your Let’s Talk! page, customers may be selecting their Topic of choice from a menu-like Landing Page, or they may be sent directly to the Topic […]