Release Notes

Read, explore and catch up on all things new to Let’s Talk! with each version’s release notes.

October 2021 – New In Let’s Talk!

The new Let’s Talk! Knowledge Base feature makes it easy for districts to create and share articles to keep everyone in the know. Goodbye repeat questions – Hello Knowledge Base – and time back in your day! What is Let’s Talk! Knowledge Base? Let’s Talk! Knowledge Base is a self-serve online library of articles for […]

May 2022-New in Let’s Talk!

The new Let’s Talk! 17.0 is all about providing an exceptional user experience for district and school staff who build landing pages in the platform. We’re excited to roll out new updates that make it easier and more intuitive to build landing pages that meet the needs of district stakeholders. What is Let’s Talk!’s new […]

August 2022 – New in Let’s Talk

You asked. We Listened. Thank you to all of our LTA early adopters who have taken the time to submit their feedback.  We’re proud to introduce Let’s Talk Assistant 3.0, which includes updates that make it simpler for everyone on your team to work together to provide a positive experience for every student, parent, teacher, […]

November 2022 – New in Let’s Talk

What’s New? Introducing the New Community Voice Word Cloud Found in the Overview Dashboard, the newest version of the Community Voice Word Cloud leverages the power of data science to bring customer intelligence to the district, school, and team leaders. The word cloud visualization is easy to understand, allowing you to quickly identify trends and […]

September 2023 – New in Let’s Talk

This back-to-school season brings exciting Let’s Talk updates for an enhanced user and system administrator experience. In September, we unveiled Form Builder and Email Replies — new features inspired by feedback from our Let’s Talk community.  Email Replies Reply to Let’s Talk dialogues directly from your email inbox — while tracking your dialogue history in […]

January 2024 – New In Let’s Talk

We’re thrilled to share two new updates to help you provide an even better experience for your customers. Let’s Talk Assistant: Offering a sleek new look, enhanced design capabilities, and an improved user experience, the latest version of Let’s Talk Assistant is your ultimate solution for efficient and engaging customer service. Let’s Talk Landing Page […]

April 2024 – New In Let’s Talk

Introducing the generative AI-powered Let’s Talk Assistant At K12 Insight, we’re dedicated to redefining the standards of customer service within public schools. We’re proud to introduce the new generative AI features for Let’s Talk Assistant, the only AI-powered chatbot designed for K-12.  With this release, your district can leverage the power of generative AI-powered customer […]

May 2024 – New in Let’s Talk

Introducing Basic Telephony and Call Center Let’s Talk makes integrating inbound and outbound communications into one platform easy — improving customer service with increased first-call resolution while saving staff time. With our Basic Telephony and Call Center features, you will have full visibility of your staff’s engagements with your community instead of relying only on […]

June 2024 – New in Let’s Talk

Boost your team’s productivity and enhance customer service with AI dialogue replies and more We’re thrilled to announce the latest updates for Let’s Talk, including new AI features that will supercharge your customer replies and help you free up more time to focus on essential tasks.  These features include the new ✨ Generate AI Response […]

June 2021 – New in Let’s Talk!

When it comes to customer service management — we’ve got you covered. The 16.0 release offers improved customer access and flexible tools to help you manage your district’s concerns with ease. Translation Support for All Dialogues Auto-translation is now available for every dialogue (including phone, text message, email, or online form). Simply select the language […]

January 2021 – New in Let’s Talk!

Our gift to you – Let’s Talk! 15.0! After a challenging 2020, we wanted to build a few tools to make your work in 2021 easier. Improve efficiency through a better inbox and automatic workflows to help streamline repetitive tasks. Features in this month’s release Workflow Everyone has work that must get done, and workflow […]

May 2020 – New in Let’s Talk!

With the many changes going on in school districts across the nation, the Let’s Talk! Team has been hard at work to bring you enhancements in the platform that will help streamline your daily workflow and make collaboration easier, wherever you are working from.  Features in this month’s release Split Dialogues  Not every dialogue received […]

November 2019 – New in Let’s Talk!

There’s been a lot of buzz about Customer Experience (CX) in districts lately after K12 Insight launched the first benchmarking study on the State of CX in Schools this summer.  You know that Let’s Talk! collects and calculates the scores based on customer feedback after a dialogue is resolved, so following the study we decided to […]

July 2019 – New in Let’s Talk!

This summer, Let’s Talk! is opening its doors to a new (but very familiar) channel of communication. TEXTING! Along with some other enhancements and updates, the summer 2019 release focuses on widening the reach of your district’s community. Check out the details below! Text into Let’s Talk! With this release, your district will now be […]

March 2019 – New in Let’s Talk!

We’re launching a spring update in Let’s Talk! on March 29th, 2019! This release focuses on enhancing the most used page on the platform to further increase teamwork. The dialogue page will now see new features such as forwarding options and real-time comments as well as upgrades such as a clean up on the dialogue details […]

November 2018 – New in Let’s Talk!

We’re so excited, we just can’t hide it! A huge update to Let’s Talk! landed on Nov. 16th 2018!  Enhanced Mobile App for Users! Listen and respond to dialogues on the go, in the palm of your hand, with the help of our new-and-improved Let’s Talk! Administrator App. You’re now able to:  Respond to dialogues […]

July 2017 – New in Let’s Talk!

Let’s Talk! v9.0 went live on Friday, July 7, 2017 New Features: Phone to Dialogue This feature will equip districts/schools with a means to have a track record of their phone calls and interactions with their customers. Districts and schools would be able to capture phone calls and automatically create a Dialogue regarding these phone calls. […]