How to Customize Your Let's Talk Inbox

How to Customize your Inbox

Table Settings

Click on the “Fields” drop-down menu located at the top right of the Inbox to edit Table Settings. By clicking the eye icon, you can choose which Dialogue information you want to display such as Cx Score, Priority, Topic, Dialogue Age, etc. Click and drag these elements to arrange the order in which they appear. Save your changes to see your updated Inbox view.

Group Dialogues based on Status or Priority

To enable Inbox Groupings, click on the “Fields” drop-down menu located at the top right of the Inbox. Click on the checkbox labeled “Allow Inbox Groupings by:”, then select either the “Status” or “Priority” option.

Selecting “Status” will allow you to view Unopened Dialogues, In-Progress Dialogues, and Dialogues with Pending Details in separate groupings.

Selecting “Priority” will allow you to view Dialogues in groups based on the Priority level.

Save your changes to see your updated inbox view.

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How to Customize Your Let's Talk Inbox

How to Customize your Inbox

Table Settings

Group Dialogues based on Status or Priority

Related Post

Queue Management: Streamlining Call Center Operations

Navigating and Using Let’s Talk Phone System: Making Outbound Calls, Using Caller ID, and Improving Pickup Rates

Navigating and Using Let’s Talk Phone System: Managing Incoming Calls

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