Indianapolis Public Schools IT Ticketing

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Indianapolis Public Schools launched a ticketing implementation with a shortcut on all employee desktops to submit tickets to the IT team through Let’s Talk. They incorporated several custom forms with the email address field pulling from an SFTP server to include the employee’s credentials, campus location, title, and other details that way the employee doesn’t have to enter their information in every ticket. The IT call center can take calls and submit tickets on behalf of the employees through the internal page.

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