Ithaca City School District uses Let’s Talk! as their help desk solution for technology support requests. For external stakeholders — like students and families — requests will be submitted through a custom form with a student ID number required as an identifier. For internal staff, the user will enter an email address as the unique identifier to map data from the SIS file into the dialogue details page. This process helps them support each user with personalization, thoroughness, and efficiency. Check out how ICSD has transformed their IT helpdesk with Let’s Talk!
For more examples, view Palo Alto's Technology Support Request form here!