It's a short list, but it makes sense to start on the same page:
Key Terms
Account – The subscription agreement between an association, district, or school with K12 Insight for a limited-access license to Let’s Talk!.
Customer – Member of your community. Customers may be parents, students, staff, or community members.
- Ticket – A Ticket is a message (question, comment, compliment, suggestion, or concern) sent from a Customer to a Let’s Talk! account. Messages found outside of Let’s Talk! (Tweets, Facebook and Instagram posts) can also be converted into Tickets.
Topic – Subject of the Customer's feedback. Topics can be trending matters, departments, schools, or even individuals.
User – A User is a district employee with a Let’s Talk! login. Users have different kinds of accounts that allow them to use the Let’s Talk! system in different ways.
User Types
System Administrator – Responsible for customizing all settings; able to see all Tickets and Dashboard reports.
Global User – Cannot customize account settings; able to see all Tickets and Dashboard reports.
- Topic Owner – Content area expert. Responsible for ensuring follow-up on all Tickets received in his/her topic; able to see Tickets and Dashboard reports only for his/her team(s).
Team Member – Content area expert. Available resource to help follow up on Tickets received in his/her topic; able to see Tickets and Dashboard reports only for his/her team(s).
Recorder – Responsible for entering new content into Let's Talk! but not for responding; able to see only Tickets/reports relevant to the content he/she entered.