How to Create Custom Topics

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Articles

Do you need to create a Custom Topic for your Landing Page? Now System Admins can do so from the Landing Page/Tab Editor within Settings. 

After selecting a Landing Page where the Custom Topic will live, click on the “Add Custom Button” option. 

You will see the following custom options:

Add a New Topic: Create a Custom Topic name, edit button theme colors, and assign Owners and Team Members directly from this page (Please note: If no Owner is designated in this step, you will automatically be assigned as the Topic Owner). 

Landing Page: Name your custom button and select the Landing Page

External URL: Name your custom button the link an External URL for customers to quickly access

Whichever option you choose, don’t forget to save your work at the end. 

Was this article helpful?

Related Post

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each

Read More ➜

Sharing a Dialogue via Hyperlink

Users can now easily share a dialogue with their team by copying the hyperlinked dialogue number. Users must log into Let’s Talk to view the dialogue if they are logged out when they receive a dialogue link. Simply hover over

Read More ➜