How to Create New Topics and Landing Pages in Let’s Talk

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This guide provides System Administrators and Category Owners with best practices for creating a new landing page, adding topics, and managing users in Let’s Talk. Follow these steps to ensure your landing page is set up for success.

Step 1: Add Users

Before creating topics, ensure your users are active in the system:

  • For SSO-enabled districts: Submit a ticket via the (?) icon to the support team with a list of user emails to activate accounts. Your Client Success Manager (CSM) or Implementation Manager can assist with this process.
  • For districts without SSO: Send email notifications to users so they can create passwords and activate their accounts.
  • Refer to more information about User Roles here.

Step 2: Create a Category

Categories organize topics into manageable groups by department, school, or another logical structure. This grouping makes navigation and management easier.

Step 3: Create a Topic

To create topics that function effectively:

  • Assign an Owner: Every topic must have an assigned owner.
  • Add Team Members: Include at least one additional team member to ensure dialogues don’t sit idle in one person’s inbox.
  • Customize the Topic Introduction: Add text, images, or links to display at the top of the form when someone selects the topic.
  • Add to Landing Page: If a landing page already exists, link the topic to it and set up success messages.

Step 4: Translate Topics and Introductions

To make topics accessible in multiple languages:

  1. Go to Topics Manager and click the Translate tab.
  2. Select a language to translate into.
  3. Use the Auto-Translate tool or manually enter translations for each topic and introduction.
  4. Note: Auto-translation will override any manual translations already entered.

Step 5: Set Up Success Messages

Success messages are auto-replies sent to customers when they submit a dialogue.

  • New topics default to a standard success message, but you can create custom messages to personalize responses.

Step 6: Translate Success Messages

To translate custom success messages:

  1. Go to Settings and click the Translations tab under Success Messages.
  2. Translate each message (confirmation message, thank-you email, etc.) individually using auto-translate or manual translation.

Step 7: Create a Landing Page

Build a landing page to host your topics and categories:

  • Only topics with active owners will appear as options for the landing page.
  • Refer to this guide for more details on building a landing page. 

Step 8: Translate Landing Pages

To translate landing pages:

  1. Open the Landing Page Editor and click the Translate tab.
  2. Select the landing page and language for translation.
  3. Go through all tabs to ensure the entire page is translated.
  4. Use the preview tool to verify translations are displaying correctly.

Step 9: Pull Embed Codes

Embed codes allow you to display Let’s Talk forms and landing pages on your website:

  • For full landing pages: Go to the Landing Page Editor, click the Share tab, and copy the embed codes for the full page, tab, or FAB.
  • For individual topics: Download a .xls file from the Download tab to access embed codes and direct links for specific topics.

Bonus: Build Custom Forms with Form Builder

Need a unique form for a specific topic? Use the Form Builder Tool to create custom forms and remember to translate them for multilingual support.

By following these steps, you’ll ensure a seamless experience for your district’s Let’s Talk users. For additional support, contact your Client Success Manager or reach out to Client Care

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