How to Import Categories and Topics

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Articles

You can easily and efficiently import Topics and Categories using the new template available in the Topics Manager.

Import Topic Button 925x558 1

From the Topics Manager page, click on the Import Topics button under the Search bar. You will see a pop-out window where you can download the template and upload the file once the template has been filled out.

Please review the Instructions tab within the template before filling out the Data Sheet tab. Fields marked with an asterisk (*) are mandatory to create Topics. Fields marked with double asterisks (**) indicate that the Topic Owner email should already exist in the system. In case of an email mismatch, the created Topic will not have any Topic Owner and the Topic will be offline.

You can also link Topics to new or existing Landing Pages within the template.

Uploaded topics

 

Once the file is uploaded successfully, you will see the Topic Import Summary, which details mapped data. It will also flag any errors if information is missing and not added to the file. Utilize the "Copy to Clipboard" feature below to copy the Topic Import Summary if needed.

Next, select "Done." You will now see the Topics and Categories added on the Topics Manager page.

Was this article helpful?

Related Post

How to Improve Outbound Call Pickup Rates

Are you concerned about whether your outgoing calls will be picked up? In a world of robocalls, spam and scams, everyone has gotten quite cautious in picking up the phone. Phone Carriers and device providers have been trying to combat

Read More ➜

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each

Read More ➜

Sharing a Dialogue via Hyperlink

Users can now easily share a dialogue with their team by copying the hyperlinked dialogue number. Users must log into Let’s Talk to view the dialogue if they are logged out when they receive a dialogue link. Simply hover over

Read More ➜