How to Set Up SMS Opt Out in Onflo

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Customers can now opt out of SMS messaging from a district! In addition to receiving the auto-reply messaging, if set, they will also receive an opt-out instructional messaging letting them know they can opt out of SMS messaging from the district.

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Customers can reply using any of the following keywords to opt out: cancel, end, quit, stop, stopall, OR unsubscribe. Customers can reply using any of the following keywords to resubscribe: start, unstop, OR yes.

Confirm that the customer has opted out of SMS messaging by going into the Ticket from the text conversation and hovering over the icon next to their phone number.

Screenshot 2024 10 28 at 3.12.43 PM

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