How Do I...

Providing good customer service is the most important goal to keep in mind. This means making sure each message receives a response from the right person. Simple enough, right? Absolutely. Beyond the basics, the Let’s Talk! platform offers opportunities to collaborate with other district colleagues, to redirect messages to those best suited to respond, and to review metrics on many aspects of these conversations. Pick your topic and learn more about what Let’s Talk! can do for you.

Search Dialogues

Looking for something? First, remember that the Dialogues you can view are based on your permissions and interest areas. Next, is it data you want or specific Dialogues? Check the Dashboard for data. If you’re looking for specific Dialogues, no problem. All Users can take advantage of both Simple and Advanced Searches. Simple Search On […]

Dialogue Details – Understand each section of a dialogue

Let’s drill down on one specific Dialogue. Open a Dialogue by clicking on it from the Inbox view. Customer Information Dialogue Details Team Members Tags Attachments Original Message Action Buttons Timeline Date Received and Dialogue Age Bookmark and Forward Dialogue Fields The following table describes the various fields and sections found on the Dialogue Details […]

Dashboard: Comparison

The Comparison report is only available for System Administrators, Global Users and Category Owners. This report gives you a holistic view of the District’s state so you can visually see the progress of users, interest areas, and categories and quickly identify areas where your team excels or is struggling to provide actionable next steps. Accessing […]

Perform Bulk Actions

Need to tag and close multiple Dialogues at once or send the same reply to several customers? Meet the Bulk Editor! Performing Bulk Replies and Edits From the Inbox view, choose the Dialogues you want to edit by selecting multiple checkboxes to the left of the Entry Point Icon. When multiple Dialogues are selected, the Bulk […]

Understanding the Customer Dialogue Form

Need to explain to your community how Let’s Talk! works? Use this video! Looking for a Spanish version of the video above? Click here!  Depending on how you’ve set up your Let’s Talk! page, Customers may be selecting their Interest Area of choice from a menu-like landing page, or they may be sent directly to the […]

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