If multiple languages are used in your community and in your normal district communication, you will likely want your Let’s Talk! account to reflect this diversity. Make it easy for everyone in your community to share feedback with you by activating multiple languages. While a translator can be very helpful in setting up your account for this language, you will also find the automatic translation feature useful once you’re up and running.

Supported additional languages include Arabic, Chinese (Simplified), English (UK), French, Hindi, Japanese, Khmer, Polish, Russian, Somali, Spanish, Ukrainian, Urdu, and Vietnamese.

Define a Dedicated Translator

To add a language, you will first need to add a Translator. When a Dialogue is received in the translators designated language(s), they will be notified via email and are added to the Dialogue in order to improve or refine the automatic translation of the Customer’s feedback.

Add a Translator

  • From the Settings panel, select Translators (listed under Languages).
  • Review the drop-down menu and select the language you would like to activate.
  • Select the existing User who will serve as the Translator for all Dialogues received in this language.
  • Repeat the preceding steps to activate additional languages or to assign additional Users as Translators for the previously selected language.
  • Save your changes by selecting the Save button found in the top right-hand corner of the page.

Remove a Translator

  • From the Settings panel, select Translators (listed under Languages).
  • Under the Translator list,  click the X to the right of the name of the User to be removed.
  • Save your changes by selecting the Save button found in the top right-hand corner of the page.

Translate Content

Now that you’ve added the languages and assigned translators, you should now begin the process of translating the various messages that the Customers will read. These include the Landing Page welcome message, the Interest Area categories and topics, any form introduction messages, and alerts.

Translate Interest Areas Categories and Interest Areas

  • From the Settings panel, select Translate Interest Areas (listed under Languages).
  • Select the Language in which you want to translate the Interest Areas from the language drop down on the top bar.
  • All Interest Area Categories and Interest Areas within the account are shown on the page.
  • To translate Interest Area names, simply type the translation on the right-hand side of each listed Interest Area Category or Interest Area
  • Save your changes by selecting the Save button found in the top right-hand corner of the page.

Translate Landing Pages and Account Default Form Messages

  • From the Settings panel, select Translate Form Messages (listed under Languages).
  • Select Landing Pages
  • Select Landing Page as the choice and then select the page and language in which you are translating for.
    • Translate the default search text by typing the translation into the search box
    • Translate the welcome messages for the Landing Page. The original message in English is shown below.
    • Select All Messages to translate all fields for the Landing Page
  • Save your changes by selecting the Save button found in the top right-hand corner of the page.

Translate Interest Area Form Messages

  • From the Settings panel, select Translate Form Messages (listed under Languages).
  • Select Interest Area
  • In the drop-down, select the Interest Area and then choose the language in which you are translating for.
    • Translate Introduction Messages that show up at the top of an Interest Area page
    • Translate Thank You Messages that appear on screen after a dialogue is submitted. Please note that there are two possible thank you messages:
      • Public Customers – customers who have left their contact information and can receive responses
      • Anonymous Customers – customers who did not leave their contact information and cannot receive responses
    • Translate Thank you Emails that are received by customers who entered an email address after submitting a dialogue.
    • Save your changes by selecting the Save button found in the top right-hand corner of the page.

NOTE: If you use variables in your messages, Do NOT translate the variable text located between the brackets.