If multiple languages are used in your community and in your normal district communications, you will want your Let’s Talk! account to reflect this diversity. Make it easy for everyone in your community to ask questions and share feedback with you by activating multiple languages.  The Let’s Talk! translation feature combines the power of human translators with auto-translation to help you provide exceptional experiences for all stakeholders.

Supported Languages

Out of the box, Let’s Talk! supports the following languages: 

Arabic, Chinese (Simplified), French, Hindi, Japanese, Khmer, Polish, Russian, Somali*, Spanish, Ukrainian, Urdu, and Vietnamese.

*Auto-translation not supported by Bing translate.

Additional Languages

If another language is important in your community, we have some additional options:

For languages supported by Bing Translate:

If the language you wish to enable is supported by Bing (see languages with a check mark in the “Supported by Bing” column), we can turn it on in your account. You will need to provide translations for the standard text items in Let’s Talk!.

You can take advantage of translations provided by other organizations in the following languages, or provide your own:
Burmese, Filipino, Haitian Creole, Hmong Daw, Nepali, Pashto, Portuguese, and Swahili

For languages not supported by Bing:

Similarly, we are happy to enable these languages in your account. We’ll ask that you provide translations for the standard text items in Let’s Talk! – however, please note that you will not be able to take advantage of auto-translation functions.

You can take advantage of translations provided by other organizations in the following languages, or provide your own:
Amharic, Dari, Kinyarwanda, Punjabi, and Tagalog

To add additional languages, please contact your Client Success Manager, or reach out to Support via the “Need Help?” button to get connected with the right team member to assist you.

Define a Dedicated Translator

To add a language, you will first need to add a Translator. These translators will have two roles: Set-up and Dialogue Support.

Set-up: They will translate standard Categories and Topics, as well as non-standard form messages in Let’s Talk!

Dialogue Support: When a Dialogue is received in the translator’s designated language(s), they will be notified via email and are added to the Dialogue in order to improve or refine the automatic translation of the Customer’s feedback.

Add a Translator

  1. Go to Settings, then select Translators located under the Languages section of the left panel.
  2. Select the desired language from the drop-down menu in the Language column.
  3. From the Translator column, select an existing User who will serve as the Translator for all Dialogues received in this language.
  4. Repeat these steps to activate additional languages or to assign additional Users as Translators for the previously selected language.
  5. Save your changes by selecting the Save button found in the top right-hand corner of the page.

Remove a Translator

  1. Go to Settings, then select Translators located under the Languages section of the left panel.
  2. Click the X to the right of any Translator to remove them.
  3. Save your changes by selecting the Save button found in the top right-hand corner of the page.

Translate Content

Now that you’ve added the languages and assigned translators, you should now begin the process of translating the various messages that the Customers will read. These include the Landing Page welcome message, the categories and topics, any form of introduction messages, and alerts.

Content translations can be added by System Administrators or by Translators.

Translate Categories and Topics

  1. Go to Settings, then select Translate Topics located under the Languages section of the left panel.
  2. Choose the Language in which you want to translate the Topic from the “Select Language” drop-down menu on the top bar.
  3. All  Categories and Topics within the account are shown on the page, along with their translations.
  4. Save your changes by selecting the Save button found in the top right-hand corner of the page.

Translate Landing Pages and Account Default Form Messages

  1. From the Settings panel, select Translate Form Messages (listed under Languages).
  2. Select Landing Pages
  3. Select Landing Page as the choice and then select the page and language in which you are translating for.
  4. Translation for messages for the Landing Page will appear with the original message in English is shown below.
  5. Click “Copy translation to another Landing page” located below the search bar to copy the same translated form messages to multiple landing pages/Topics
  6. Save your changes by selecting the Save button found in the top right-hand corner of the page.

Translate Topic Form Messages

  1. From the Settings panel, select Translate Form Messages (listed under Languages).
  2. Select the Topic option and then choose the language for which you are translating.
  3. Create an Introduction Message that shows up at the top of a Topic page by typing in the translated text. Click “Copy translation to another Topic” to select which other Topics you want to apply this to.
  4. Translate Thank You Messages that appear on the screen after a dialogue is submitted. Click “Copy translation to another Topic” to select which other Topics you want to apply this to. *Please note that there are two possible thank you messages:
    Public Customers – customers who have left their contact information and can receive responses
    Anonymous Customers – customers who did not leave their contact information and cannot receive a response.
  5. Translate Thank you Emails that are received by customers who entered an email address after submitting a dialogue. Click “Copy translation to another Topic” to select which other Topics you want to apply this to.
  6. Save your changes by selecting the Save button found in the top right-hand corner of the page.

NOTE: If you use variables in your messages, Do NOT translate the variable text located between the brackets.