Explore the latest enhancements for Resource Center, Let’s Talk Assistant, Telephony and Call Center
The May 2025 release brings several highly requested updates inspired by you. Most notably, we’re excited to introduce two key Resource Center enhancements — Scheduled Rescans and Cloud Document Scans — making it easier than ever to keep Let’s Talk Assistant and other Let’s Talk AI-powered features current with the latest content. This release also introduces AI-powered dialogue themes in the Overview Dashboard and several chatbot updates designed to deliver a more personalized experience.
Resource Center Updates
- Scheduled Rescans: Resource Center users can now schedule automatic weekly rescans of webpage and website resources — helping ensure content stays up to date without the need for manual refreshes. This update reduces maintenance and gives users confidence their shared resources reflect the most current information.
- Cloud Document Scans: It’s now easy to add resources from cloud platforms like Google Docs and SharePoint as web page resources — supporting Docs, Sheets, PDFs, and more. This streamlines content management and ensures chatbot responses and AI dialogue replies stay accurate with the most current information about your district.
Let's Talk Assistant Updates
- Customer Information in Chatbot: Let’s Talk System Admins can now choose to collect customer name and email in the chatbot, making it easier to follow up on dialogues and send chat transcripts — without adding extra friction for users.
- Skip to Live Agent: Chatbot users now have the option to bypass the chatbot and connect directly with a live agent if available — helping streamline support and reduce resolution time for those who need immediate assistance.
Telephony and Call Center Updates
- Show Abandoned Reason for Voicemail from Queue: Calls sent to voicemail from a queue now display the correct abandoned reason — “Abandoned - In Queue Voicemail” — on the Call Center dashboard, providing clearer insights into why calls were not completed.
- Queue-Specific Management for Call Center Supervisors: Supervisors can now access filtered views of the queue management dashboard — giving them targeted visibility and control over topic-specific queues and specialized agent assignments. System Admins have full access, while Category Admins receive limited dashboard visibility.
Additional Let’s Talk Updates
- AI Themes and Summaries Added to Overview Dashboard: The Overview Dashboard now displays trending themes and AI-generated summaries — making it easier to understand what’s rising to the surface districtwide and how it compares at the state and national levels. Downloadable reports and in-dashboard insights help users quickly share and act on what matters most.
- Display Commenter Name with Email: Comments created by email now display the commenter’s full name alongside their email address, making it easier to identify and follow up with those submitting feedback.
Ready to Dive In?
Let’s Talk empowers your district to deliver exceptional customer service — all from one platform. If your district isn’t using these game-changing features to power your customer service, connect with your Client Success Manager to get started.
Stay up to date on the latest enhancements! Catch up on previous Let’s Talk updates.
As always, we value your feedback. If you have any questions, reach out to your Client Success Manager or our Client Care team.