Introducing Onflo - explore the latest enhancements Telephony, Resource Center, and Settings
The October 2025 release introduces Onflo, our new name to better reflect how districts are using our workflow engine to power consistent, efficient service experiences. While you’ll see Onflo, formerly Let’s Talk in the platform, your school community will continue to see the Let’s Talk brand through the end of the 2025–26 school year.
From here on out, dialogues will be referred to as tickets to align with our service focus.
This release also brings major upgrades for Call Center agents, including real-time queue visibility, easy call note taking, and flexible outbound dialing. In Settings, bulk editing of Landing Pages and enhancements of translation on forms makes account management easier than ever.
Each update is designed to give you greater control, visibility, and efficiency as you serve your community.
Onflo (formerly Let’s Talk) Updates:
- Translate selected form questions: Choose exactly which form fields to translate for multilingual users.
- Expanded reply limit: Write longer responses with reply boxes now supporting up to 100,000 characters.
- Bulk edit landing pages: Save time by updating multiple landing page settings at once.
- Custom export frequency: Advanced Search export dropdowns now support multiple time-based scheduling options.
- Enhanced activity logs: Filter by custom date ranges and load 90 days of history faster.
Telephony & Call Center Updates:
- Display count of calls in queue for agents: Agents can now see the number of waiting calls in real time, helping them prioritize and stay ahead.
- Take notes during calls: Jot down important details directly during a call; notes are automatically saved as internal ticket comments.
- Dialpad contact book: Quickly find and call saved or custom contacts without leaving the dialpad.
- Outbound caller ID selection: Choose which number appears when making outbound calls from a ticket for greater flexibility.
- Recording announcement on transfers: An automatic alert lets recipients know when transferred calls are being recorded.
Call Center Dashboard & Telephony Settings:
- Call Details Report enhancements: Reports now include links to call recordings and notes for more complete review.
- Export Agent Status report: Download agent availability and status history with a single click.
- Greeting file names: Easily identify uploaded audio files by their original name.
Resource Center & Chatbot Updates
- Create multi-section Knowledge Bases: Create and publish knowledge bases with multiple sections to tailor the information for different audiences.
- Resource manager notifications: Automatic email alerts are sent when a user is assigned resource management responsibilities.
- Descriptive error states: See descriptive messages when webpage scans fail for greater clarity.
- Export unscanned webpages: Generate a list of unscanned webpages to troubleshoot and plan updates.
- Chatbot dashboard filters: Filter chatbot data by language, profile, or embed for deeper insights.
- Clickable chatbot article links: Give customers direct access to articles cited in chatbot answers.
Ready to Dive In?
Onflo empowers your district to deliver exceptional customer service — all from one platform. If your district isn’t using these game-changing features to power your customer service, connect with your Client Success Manager to get started.
Stay up to date on the latest enhancements! Catch up on previous Onflo updates.
As always, we value your feedback. If you have any questions, reach out to your Client Success Manager or our Client Care team.