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Let’s Talk’s Call Center feature provides many exciting upgrades to our Basic Telephony service. This article will review two of Call Center’s most popular upgrades: IVR Routing and Business Hours. IVR Routing - Definition and Use Interactive Voice Response (IVR)
Student Information System (SIS) Integration for Let’s Talk is a game changer for your school district because it allows you to deliver superior customer service quickly and efficiently. Customize Data Provide personalized customer service Through a data integration with your
Did You Receive Your Activation Email? Your Let’s Talk username and password are sent to you through an activation email once your account is set up by your System Administrator. If you have not yet received your activation email and
User accounts that have a status of "Inactive" or "Unverified" can now be deleted within User Settings. How to delete Unverified and Inactive Users From the Settings page, select Users listed under Account Setup. Click the Filter > Status >
When navigating to the Departments page in Settings for the first time, you'll see the option to set a New Global Owner. This role is essential to ensure there's always a user in place to own a topic. What is
Streamlining User Management Let's Talk's User Provisioning API includes features tailored to automate user creation, modification, and deactivation, all seamlessly integrated with your existing systems of record. Our User Provisioning API introduces three key functionalities: Create User (New): Simplify the
Welcome to the Let’s Talk community! Read this resource ahead of our kick-off meeting to know what to expect and prepare for a successful Let’s Talk implementation. Our team at K12 Insight is here to help you get up and
Add the Let’s Talk! App Navigate to the Apps tab. 1. Navigate to the Apps tab. 2. Select + ADD 3. Toggle on Show Development Apps 4. Search for Let’s Talk 5. Click the + Add button to add the
Get notified about the latest changes in your Let’s Talk! account, right from your browser. Now available for Google Chrome, Firefox, and Safari. Go to Settings > Notifications > Enable Browser Notifications to start customizing Make sure that “Enable Browser
