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Take your customer service to the next level by enabling the Live Agent option. If your Let's Talk! Assistant is unable to answer a customer's question, the customer can choose to chat in real-time with an available member of your
Organize your inbox for the way you like to work! You can now customize your inbox to view the fields most relevant to you and group dialogues to help you prioritize your inbox. How to Customize your Inbox Table Settings
If you are a Let’s Talk! User in your district, then it’s important to know how your roles within the system contribute to a successful implementation - and exceptional service for your community! In this article we’ll cover two types
Has your district integrated Let’s Talk! with their Single Sign-On system? If so, then make sure to keep these tips in mind when you download the Let’s Talk! - Admin app to respond to dialogues on the go! First, ensure
All email communications (replies to customers, forwarded dialogues, email campaigns etc) sent out via Let’s Talk! are all sent out through the k12-lets-talk.com email domain. If your district wants to use your own district domain to send out communications instead,
Team Owners have many responsibilities, including maintaining and customizing settings for their own Topics. Success Messages Under Settings, Team Owners can access Success Messages to create and edit specific messages for Customers, including the following: On-Screen Confirmation Messages - appears
Welcome to the world of Let's Talk!. If you've recently been added as a new user and you don't know what to expect, no problem! Luckily for you, Let's Talk! offers a complete walkthrough of the system the first time you
Permissions Topics & Categories Under Permissions, you’ll first see the Categories, Topics and possibly Social Media Areas you’re assigned to, as well as the roles and permissions you have in these areas. Settings here determine which Dialogues will appear in
Welcome! To get started in Let's Talk!, here's a quick to-do list: Learn Key Vocabulary Log In to Let's Talk! Set Up My Profile Customize My Notifications Set My Digest Frequency Need Support? From here, the world is your oyster! Get
