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Boost your team's productivity and enhance customer service with AI ticket replies and more We're thrilled to announce the latest updates for Let's Talk, including new AI features that will supercharge your customer replies and help you free up more
We’re excited to introduce "AI Themes for Tickets" in Let’s Talk. This feature automatically classifies each ticket into preset themes, helping you quickly understand the content of each ticket. Unlike tags, AI Themes for Tickets are standardized across all Let's
Let's Talk’s Generative AI ticket replies allow you to automatically craft responses to save time and effort. If the content already exists within your district's Resource Center — let the AI do the heavy lifting for you! Because Let’s Talk
Congratulations on launching your generative AI-powered Chatbot. We're excited to deliver a superior chatbot experience and can't wait to see how your district leverages Chatbot for AI-powered customer service. If you run into questions as you set up your chatbot,
Introducing the generative AI-powered Chatbot At K12 Insight, we're dedicated to redefining the standards of customer service within public schools. We're proud to introduce the new generative AI features for Chatbot, the only AI-powered chatbot designed for K-12. With this
Data Science, Explained Curious to know exactly what’s happening to improve your Community Voice Word Clouds? Read on! The Baby with the Bath Water The biggest challenge in creating a useful word cloud is throwing out the unimportant words without
What’s New? Introducing the New Community Voice Word Cloud Found in the Overview Dashboard, the newest version of the Community Voice Word Cloud leverages the power of data science to bring customer intelligence to the district, school, and team leaders.
You can now link Chatbot FAQs to related article(s) in your Knowledge base to guide customers to the right resources. System Administrators, Category Owners, Team Owners, and Article Managers have the ability to connect Knowledge Base articles to Chatbot FAQs
