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Total posts: 15

New in Let’s Talk — March 2025

Explore the latest enhancements for Let’s Talk Assistant, Telephony and Call center, and the Resource Center The March release brings key enhancements inspired by you for Let’s Talk Assistant, Telephony and Call Center, and the Resource Center to improve customer

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New in Let’s Talk — January 2025

Telephony and Call Center updates to enhance your phone management experience in Let’s Talk We’re kicking off 2025 with key enhancements to our Telephony and Call Center features in Let’s Talk. The January release includes technical updates for better long-term

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How to Improve Outbound Call Pickup Rates

Are you concerned about whether your outgoing calls will be picked up? In a world of robocalls, spam and scams, everyone has gotten quite cautious in picking up the phone. Phone Carriers and device providers have been trying to combat

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June 2024 - New in Let's Talk

Boost your team's productivity and enhance customer service with AI dialogue replies and more We're thrilled to announce the latest updates for Let's Talk, including new AI features that will supercharge your customer replies and help you free up more

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May 2024 - New in Let's Talk

Introducing Basic Telephony and Call Center Let's Talk makes integrating inbound and outbound communications into one platform easy — improving customer service with increased first-call resolution while saving staff time. With our Basic Telephony and Call Center features, you will

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Promoting Texting to Let's Talk: Best Practices

Sometimes communicating through text is more efficient, especially on busy days. Allowing your district community to text their questions, concerns, or comments to a number provided by Let’s Talk will turn the message into a dialogue. When your team responds,

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Voicemail Best Practices

Let’s Talk! allows you to support multiple phone lines, each with its set of greetings, voicemail messages, and auto-text replies. System Administrators can customize these settings in Settings > Phone and Text > Voicemail Message or Topic Phone Number Settings. You can

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