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Total posts: 19

New in Let’s Talk — June 2025

Explore the latest enhancements for Telephony, Call Center, and the overall Let’s Talk user experience  The June 2025 release introduces updates to help your team work more efficiently and deliver faster, more responsive customer service. Key highlights include new Telephony

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Getting Started with Telephony

Let’s Talk's telephony features empower your district to use our platform for calling and texting, helping you efficiently manage incoming and outgoing calls, agent queues, and more. This article will explain the differences between Let’s Talk’s two telephony services, Basic

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New in Let's Talk — April 2025

Explore the latest enhancements for Let’s Talk Assistant, Telephony and Call Center, and the Resource Center The April release brings enhancements to improve efficiency and accessibility, helping your district deliver even better customer service. Let’s Talk Assistant now supports additional

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New in Let’s Talk — March 2025

Explore the latest enhancements for Let’s Talk Assistant, Telephony and Call center, and the Resource Center The March release brings key enhancements inspired by you for Let’s Talk Assistant, Telephony and Call Center, and the Resource Center to improve customer

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New in Let’s Talk — January 2025

Telephony and Call Center updates to enhance your phone management experience in Let’s Talk We’re kicking off 2025 with key enhancements to our Telephony and Call Center features in Let’s Talk. The January release includes technical updates for better long-term

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How to Improve Outbound Call Pickup Rates

Are you concerned about whether your outgoing calls will be picked up? In a world of robocalls, spam and scams, everyone has gotten quite cautious in picking up the phone. Phone Carriers and device providers have been trying to combat

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June 2024 - New in Let's Talk

Boost your team's productivity and enhance customer service with AI dialogue replies and more We're thrilled to announce the latest updates for Let's Talk, including new AI features that will supercharge your customer replies and help you free up more

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May 2024 - New in Let's Talk

Introducing Basic Telephony and Call Center Let's Talk makes integrating inbound and outbound communications into one platform easy — improving customer service with increased first-call resolution while saving staff time. With our Basic Telephony and Call Center features, you will

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