Call Center Dashboard
Accessing the Call Center Dashboard To access the Call Center Dashboard, please click on the bar graph icon in the upper left corner then select Call Center. Use filters to confirm the date range of data you want to see
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Total posts: 15
Managing Queue Settings
Disabling Voicemail for Queue For districts that leverage our Telephony and Call Center features, you can now customize your settings to disable voicemail, prompting callers to call back later or try a different channel, such as submitting a dialogue. To
How to Improve Outbound Call Pickup Rates
Are you concerned about whether your outgoing calls will be picked up? In a world of robocalls, spam and scams, everyone has gotten quite cautious in picking up the phone. Phone Carriers and device providers have been trying to combat
Call Details Report
System administrators now have access to detailed call reporting. Reports capture calls handled by agents, abandoned calls, calls received outside of business hours, and more. Access this report from the Dashboard > Call Center. Call Details Within the Call Details
June 2024 - New in Let's Talk
Boost your team's productivity and enhance customer service with AI dialogue replies and more We're thrilled to announce the latest updates for Let's Talk, including new AI features that will supercharge your customer replies and help you free up more
How to Use Agent Status Report in Call Center
System Admins and Global Users can use the Agent Status Report to spot patterns in agent call availability and call durations. Access the Agent Status Report 1. Open the Dashboard by selecting the bar graph icon in the upper left
How to Set Up Call Center Business Hours
Create business hour rules to indicate which phone queues are open and available to take calls during specific days and times of the week. Calls received outside of business hours will go to voicemail. Add Business Hours Within Settings, click
May 2024 - New in Let's Talk
Introducing Basic Telephony and Call Center Let's Talk makes integrating inbound and outbound communications into one platform easy — improving customer service with increased first-call resolution while saving staff time. With our Basic Telephony and Call Center features, you will
How to Use Call Center in Let's Talk
We're excited to introduce a new Call Center add-on for Let's Talk which allows you to integrate your district's call center into Let's Talk — your comprehensive customer service solution. Call Center allows your team to take incoming calls, make