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Explore the latest enhancements for Telephony, Call Center, and the overall Let’s Talk user experience The June 2025 release introduces updates to help your team work more efficiently and deliver faster, more responsive customer service. Key highlights include new Telephony
Let’s Talk’s Call Center Queue Management Dashboard allows System Administrators to manage call reporting and queue updates in real-time with ease! This article will review the information provided on the dashboard, as well as provide insight on some of the
Let’s Talk can make contacting a client easier through its user-friendly interface. This article will demonstrate how to make outbound calls and identify Let’s Talk offers including how to make outbound calls from dialogues, generate a dialogue for a phone
Let’s Talk can make contacting a client easier through its user-friendly interface. This article will demonstrate how to manage inbound calls and identify features of the Let's Talk phone system including muting a client, putting a client on hold, transferring
Let’s Talk’s Call Center feature provides many exciting upgrades to our Basic Telephony service. This article will review two of Call Center’s most popular upgrades: IVR Routing and Business Hours. IVR Routing - Definition and Use Interactive Voice Response (IVR)
This article is designed for Let’s Talk System Administrators and Call Center Managers to demonstrate the features of Let’s Talk’s Call Center Dashboard to assist you in tracking performance, identify trends, and make data-driven decisions that enhance service quality, optimize
Explore the latest enhancements for Let’s Talk Assistant, Telephony and Call Center, and the Resource Center The April release brings enhancements to improve efficiency and accessibility, helping your district deliver even better customer service. Let’s Talk Assistant now supports additional
Explore the latest enhancements for Let’s Talk Assistant, Telephony and Call center, and the Resource Center The March release brings key enhancements inspired by you for Let’s Talk Assistant, Telephony and Call Center, and the Resource Center to improve customer
Telephony and Call Center updates to enhance your phone management experience in Let’s Talk We’re kicking off 2025 with key enhancements to our Telephony and Call Center features in Let’s Talk. The January release includes technical updates for better long-term
