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System administrators now have access to detailed call reporting. Reports capture calls handled by agents, abandoned calls, calls received outside of business hours, and more. Access this report from the Dashboard > Call Center. Call Details Within the Call Details
Boost your team's productivity and enhance customer service with AI dialogue replies and more We're thrilled to announce the latest updates for Let's Talk, including new AI features that will supercharge your customer replies and help you free up more
System Admins and Global Users can use the Agent Status Report to spot patterns in agent call availability and call durations. Access the Agent Status Report 1. Open the Dashboard by selecting the bar graph icon in the upper
Create business hour rules to indicate which phone queues are open and available to take calls during specific days and times of the week. Calls received outside of business hours will go to voicemail. Add Business Hours Within Settings, click
Introducing Basic Telephony and Call Center Let's Talk makes integrating inbound and outbound communications into one platform easy — improving customer service with increased first-call resolution while saving staff time. With our Basic Telephony and Call Center features, you will
We're excited to introduce a new Call Center add-on for Let's Talk which allows you to integrate your district's call center into Let's Talk — your comprehensive customer service solution. Call Center allows your team to take incoming calls, make
Let's Talk’s Call Center feature allows districts to use the platform as their comprehensive customer service solution and call center — allowing you to take incoming calls, make outgoing calls, and manage the call and phone agent queues. The Call
Cypress-Fairbanks ISD has made their transportation page easy to navigate with multiple places for people to submit questions and contact their district regarding buses and other feedback. Check out their page here. District Examples
Let’s Talk! allows you to support multiple phone lines, each with its set of greetings, voicemail messages, and auto-text replies. System Administrators can customize these settings in Settings > Phone and Text > Voicemail Message or Topic Phone Number Settings. You can