• Tag: AI Features, Chatbot, Resource Center

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Total posts: 11

Connecting Knowledge Base To Your Chatbot

You can now link Chatbot FAQs to related article(s) in your Knowledge base to guide customers to the right resources. System Administrators, Category Owners, Team Owners, and Article Managers have the ability to connect Knowledge Base articles to  Chatbot FAQs

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Chatbot Report

To help you understand the impact of your  Chatbot - and to see trends that can help you improve your knowledge base - we have designed the Chatbot Report. (Access available for System Admins) Access To help you understand the

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