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You can now link Let’s Talk Assistant FAQs to related article(s) in your Knowledge base to guide customers to the right resources. System Administrators, Category Owners, Team Owners, and Article Managers have the ability to connect Knowledge Base articles to
Offer the convenience of Let’s Talk Assistant to more of your community by enabling Spanish in Settings > Let’s Talk Assistant. Once enabled by a System Administrator, customers will have the option to interact with either the English or Spanish-speaking
Every customer interaction is an opportunity to make your Let’s Talk Assistant smarter. In the Optimization Table, System Administrators can see these details in full and improve chatbot performance through a few simple steps! Optimization Table - Filter Options To
To help you understand the impact of your Let’s Talk Assistant - and to see trends that can help you improve your knowledge base - we have designed the Let’s Talk Assistant Report. (Access available for System Admins) Access To
Clear communication and great consistent service is the key to keeping your district happy, but there are some questions that really shouldn't require you to spend 5 minutes typing out, replying back to, and managing an entire dialogue (or email!)
