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Did You Receive Your Activation Email? Your Let’s Talk! username and password are sent to you through an activation email once your account is set up by your System Administrator. If you have not yet received your activation email and were
If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! To find out who you are in the world of Let’s Talk!,
Notifications give you the updates you want — when you want them, and how you want them. Set your preferences and never miss a beat! Note: Notifications are user-specific. Each User can set preferences to receive notifications via email, via mobile
Dialogue and Dashboard Reports Keep important information at your fingertips with Dialogue and Dashboard Reports. Each User can set his or her own preferences regarding Digest delivery. System Administrators do not control these settings account-wide. Dialogue Activity Report Sends an
Let’s Talk! automatically sends customizable thank you emails to Customers who submit a Dialogue and provide their email address. Beyond the onscreen thank you message, this email provides confirmation that the Customer's feedback has been received, and that appropriate follow-up
Customer Feedback Forms and collecting Cx Scores Gathering feedback is a big part of Let’s Talk!, and hearing from customers regarding the service they received is an important piece. How it Works When a User clicks Send/Post as Closed, a
While all users can access their own relevant reports on the Dashboard, System Administrators help to make that information as meaningful as possible by customizing reporting settings. Dialogue Aging Settings Fine-tune how Dialogues age to make your metrics matter. Go
Of course security is a big thing, and that's good news. If you find that Dialogues or notification emails (Hey -- you have a new Dialogue! Hey -- you've been added to a team!) aren't getting to your users, that's
Campaign Manager allows you to engage your community quickly and easily, sharing out messages and welcoming feedback directly to Let’s Talk! – all in one convenient place. In coordination with district team members, System Administrators and Team Owners can roll