Whitelisting
Of course security is a big thing, and that's good news. If you find that Dialogues or notification emails (Hey -- you have a new Dialogue! Hey -- you've been added to a team!) aren't getting to your users, that's
- Tag: Account Setup, Let's Talk
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Total posts: 86
How to Use Campaign Manager
Campaign Manager allows you to engage your community quickly and easily, sharing out messages and welcoming feedback directly to Let’s Talk! – all in one convenient place. In coordination with district team members, System Administrators and Team Owners can roll
How to Record a Dialogue
Action! You've got something to enter (phone call, observation, etc.)! Log in (from a bookmark or from k12insight.com, clicking on Login in the top right), entering your district email address as your username. Click the green pencil icon in the
Best Practices for Customer Service
Make sure your customers receive the best possible service by running down a few quick questions: Who is best-qualified to respond? Remember that you might not be the right person to respond to a particular question. Re-assign it to a
How to Manage Dialogues
Alert! You've got a new Dialogue! Click your notification to log in. Review My Dialogues. Anything there is your responsibility. Take action! Click a Dialogue to open and read the Customer's message. Who should answer? You? Reply! Another team member?