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Notifications give you the updates you want — when you want them, and how you want them. Set your preferences and never miss a beat! Note: Notifications are user-specific. Each User can set preferences to receive notifications via email, via mobile
Dialogue and Dashboard Reports Keep important information at your fingertips with Dialogue and Dashboard Reports. Each User can set his or her own preferences regarding Digest delivery. System Administrators do not control these settings account-wide. Dialogue Activity Report Sends an
Let’s Talk! automatically sends customizable thank you emails to Customers who submit a Dialogue and provide their email address. Beyond the onscreen thank you message, this email provides confirmation that the Customer's feedback has been received, and that appropriate follow-up
Customer Feedback Forms and collecting Cx Scores Gathering feedback is a big part of Let’s Talk!, and hearing from customers regarding the service they received is an important piece. How it Works When a User clicks Send/Post as Closed, a
While all users can access their own relevant reports on the Dashboard, System Administrators help to make that information as meaningful as possible by customizing reporting settings. Dialogue Aging Settings Fine-tune how Dialogues age to make your metrics matter. Go
Of course security is a big thing, and that's good news. If you find that Dialogues or notification emails (Hey -- you have a new Dialogue! Hey -- you've been added to a team!) aren't getting to your users, that's
Campaign Manager allows you to engage your community quickly and easily, sharing out messages and welcoming feedback directly to Let’s Talk! – all in one convenient place. In coordination with district team members, System Administrators and Team Owners can roll
Action! You've got something to enter (phone call, observation, etc.)! Log in (from a bookmark or from k12insight.com, clicking on Login in the top right), entering your district email address as your username. Click the green pencil icon in the
Make sure your customers receive the best possible service by running down a few quick questions: Who is best-qualified to respond? Remember that you might not be the right person to respond to a particular question. Re-assign it to a
