More results...
Make Let’s Talk! work for you like never before. System Administrators can create automatic workflows that will help build efficiency, improve performance outcomes, and enhance data. A workflow is a set of actions that are executed when specified conditions are
Similar to labels in email platforms, Let’s Talk! gives users the ability to add Tags to their Tickets. Tagging Tickets will help you to categorize messages and identify trends across Topics, Customer groups, and time periods. How do I add
Our gift to you - Let’s Talk! 15.0! After a challenging 2020, we wanted to build a few tools to make your work in 2021 easier. Improve efficiency through a better inbox and automatic workflows to help streamline repetitive tasks.
Access all conversations from a customer Sometimes customers might refer to previous requests, questions, or interactions they’ve had with your district when they submit a ticket, and in some cases, being able to see that history can better help you
Separate a single ticket into two tickets When someone in your community submits a ticket that contains multiple questions or requires the work from multiple departments, rather than passing it back and forth between Topics or Owners, you can split
With the many changes going on in school districts across the nation, the Let’s Talk! Team has been hard at work to bring you enhancements in the platform that will help streamline your daily workflow and make collaboration easier, wherever
When it comes to data, it’s always nice to be able to reference it against other similar cases. Benchmarking data is important because it allows you to see where you excel and where you have room for improvement. This is
There's been a lot of buzz about Customer Experience (CX) in districts lately after K12 Insight launched the first benchmarking study on the State of CX in Schools this summer. You know that Let's Talk! collects and calculates the scores based
Has your district integrated Let’s Talk! with their Single Sign-On system? If so, then make sure to keep these tips in mind when you download the Let’s Talk! - Admin app to respond to tickets on the go! First, ensure
