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When it comes to customer service management -- we’ve got you covered. The 16.0 release offers improved customer access and flexible tools to help you manage your district’s concerns with ease. Translation Support for All Dialogues Auto-translation is now available
Take your customer service to the next level by enabling the Live Agent option. If your Let's Talk! Assistant is unable to answer a customer's question, the customer can choose to chat in real-time with an available member of your
Organize your inbox for the way you like to work! You can now customize your inbox to view the fields most relevant to you and group dialogues to help you prioritize your inbox. How to Customize your Inbox Table Settings
Make Let’s Talk! work for you like never before. System Administrators can create automatic workflows that will help build efficiency, improve performance outcomes, and enhance data. A workflow is a set of actions that are executed when specified conditions are
Similar to labels in email platforms, Let’s Talk! gives users the ability to add Tags to their Dialogues. Tagging Dialogues will help you to categorize messages and identify trends across Topics, Customer groups, and time periods. How do I add
Our gift to you - Let’s Talk! 15.0! After a challenging 2020, we wanted to build a few tools to make your work in 2021 easier. Improve efficiency through a better inbox and automatic workflows to help streamline repetitive tasks.
If you are a Let’s Talk! User in your district, then it’s important to know how your roles within the system contribute to a successful implementation - and exceptional service for your community! In this article we’ll cover two types
Access all conversations from a customer Sometimes customers might refer to previous requests, questions, or interactions they’ve had with your district when they submit a dialogue, and in some cases, being able to see that history can better help you
Separate a single dialogue into two dialogues When someone in your community submits a dialogue that contains multiple questions or requires the work from multiple departments, rather than passing it back and forth between Topics or Owners, you can split
