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View CC'd email addresses on Ticket Users can now see "Other Recipients"' on tickets, including those cc'd on the ticket. You can also "reply all" within the ticket. Selecting the "reply all" option will automatically enter all email addresses in
Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each
As the conversation around social injustice and systemic inequity intensifies, school communities will need to share where they stand on these very important issues, especially when it comes to what changes can be made to make our local and national
Users can now easily share a ticket with their team by copying the hyperlinked ticket number. Users must log into Let’s Talk to view the ticket if they are logged out when they receive a ticket link. Simply hover over
Browser-based notifications for incoming calls, view recipients cc’d on email tickets, and more! As you prepare for the 2024-2025 back-to-school season, we’re delivering enhancements and refinements to improve your overall experience in Let’s Talk. This month’s noteworthy updates include the
All users can now download Tickets in Word, Excel, or CSV from the Advanced Search page. How to Download Ticket from Advanced Search Click on Advanced Search under the search bar, select the filters of your choice, then click Search down
Let's Talk’s Generative AI ticket replies allow you to automatically craft responses to save time and effort. If the content already exists within your district's Resource Center — let the AI do the heavy lifting for you! Because Let’s Talk
Use the template below for replying to tickets that contain profanity: Hi, NAME: Thank you for submitting your message through Let’s Talk. We value your feedback and are committed to providing the best possible service to our customers. I understand
As a front office school staff member, you play a vital role in creating a positive and welcoming environment for students, parents, and visitors. However, throughout the school day, you may occasionally encounter challenging situations that involve profanity. Handling such
