Email Replies
Did you know almost seven out of 10 Onflo (formerly Let's Talk!) tickets are closed with a single reply to the customer? With this in mind, we created a feature that makes it easy for team members to manage tickets
- Tag: Ticket Management
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September 2023 - New in Onflo (formerly Let's Talk!)
This back-to-school season brings exciting Onflo (formerly Let's Talk!) updates for an enhanced user and system administrator experience. In September, we unveiled Form Builder and Email Replies — new features inspired by feedback from our Let’s Talk community. Email Replies
How to Merge Tickets
Combine multiple tickets into one ticket When someone in your community sends in multiple tickets regarding the same issue, perhaps even across multiple Topics, rather than closing them out one at a time with the same response, combine them into
New in Let's Talk: July 2017
Let's Talk! v9.0 went live on Friday, July 7, 2017 New Features: Phone to Ticket This feature will equip districts/schools with a means to have a track record of their phone calls and interactions with their customers. Districts and schools
How to Collaborate With Team Members on Tickets
Collaboration is the hallmark of success when working with a team. It can help you get answers to address a customer's questions or it can bring the right people to the table to make important decisions. Collaborating with your team
How to Reply to a Customer
If you've determined that you are the best person to respond to this Customer then follow the steps below to reply to the Customer. Click on the blue Reply to Customer link at the bottom right-hand corner of the original message
How to Collaborate With Team Members in Let's Talk
If you want to bring in someone else from your organization to join the Ticket and conversation: Option One - Add them under Team Members Under the Team Members section to the left of the Ticket, click on the Edit Team
How to Assign a Ticket to a Team
If your team receives a Ticket that should really be answered by a different team, you can reassign the Ticket to a completely different team by changing the Topic. The owner of that Topic will receive an alert notifying them