Email Replies
Did you know almost seven out of 10 Let's Talk tickets are closed with a single reply to the customer? With this in mind, we created a feature that makes it easy for team members to manage tickets which are
- Tag: Ticket Management
More results...
Total posts: 32
September 2023 - New in Let's Talk
This back-to-school season brings exciting Let’s Talk updates for an enhanced user and system administrator experience. In September, we unveiled Form Builder and Email Replies — new features inspired by feedback from our Let’s Talk community. Email Replies Reply to
How will I know if my reply is not delivered to the customer?
Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don’t go overlooked, 2 things will happen when your reply to a customer is not delivered: It will be
How to Translate Tickets
The convenience of auto-translation is now available for every ticket, regardless of entry point (including phone, text message, email, or online form). Simply select the language in ticket details to instantly translate the message. Click on any ticket in
Ticket Tags
Similar to labels in email platforms, Let’s Talk! gives users the ability to add Tags to their Tickets. Tagging Tickets will help you to categorize messages and identify trends across Topics, Customer groups, and time periods. How do I add
How to Merge Tickets
Combine multiple tickets into one ticket When someone in your community sends in multiple tickets regarding the same issue, perhaps even across multiple Topics, rather than closing them out one at a time with the same response, combine them into
How to Split Tickets
Separate a single ticket into two tickets When someone in your community submits a ticket that contains multiple questions or requires the work from multiple departments, rather than passing it back and forth between Topics or Owners, you can split
New in Let's Talk: July 2017
Let's Talk! v9.0 went live on Friday, July 7, 2017 New Features: Phone to Ticket This feature will equip districts/schools with a means to have a track record of their phone calls and interactions with their customers. Districts and schools